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We have been able to get a better view of demand and resource availability. That has enabled us to reduce our use of contractors and increase margin on many projects

Ryan Matthes, PMO Manager at Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. The company’s professional services team uses Kimble to ensure predictability while delivering PS engagements within scope, on-time and on-budget with the highest quality of services.

Kimble PSA has reduced blind spots throughout the business. Leaders have greater insight into each project by monitoring project and resource level KPIs. Having a better view of demand also helps to resource effectively and increase project margin.

Ryan Matthes, PMO Manager at Smart Communications, explained the company selected Kimble PSA because they wanted to focus on operations, governance, and performance from a PS perspective. “Kimble has been essential to get the intelligence we needed for management-level discussions.”

“Now we can see the full breadth of utilization and how the portfolio of engagements looks across life cycles,” Ryan added. Having Kimble in place has enabled us to develop greater predictability and consistency across our professional services engagements.”

Director of PS Joseph Gionta said that initially, Smart Communications used Kimble mainly for time management, invoicing, and budget control. But they subsequently built on that. “Operational and financial dashboards draw on data from Kimble PSA to provide a real-time view of project health, Joe stated. “That allows the Professional Services team to get much greater insight than they had before. It is much easier to identify the projects that need intervention at an early stage – we couldn’t really see that before.”

Ryan said the PS team is now able to look further ahead which allows them to recruit more strategically. “We can look 30, 60, and 90 days out, that helps with staffing demands,” Ryan said. “We can see demand rising down the road, and recruit, not just keep hiring in more contractors. We have also got an improved line of sight across all the departments and we can see bench strength that we couldn’t see before. Putting all that together means we can resource more effectively and increase margin.”

Using Kimble, Smart Communications is able to

  • Resource more effectively
  • Recruit more strategically
  • Intervene sooner in at-risk projects
  • Monitor time and expenses
  • Send invoices in a more timely manner

Business benefits

  • Greater forecasting predictability
  • Increased margin
  • Improved cash flow

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