How to ensure business processes don't become red tape – Mark Robinson

The business guru John Harvey-Jones said: “No-one goes to work wanting to do a bad job, we just put so much red tape in their way that they give up trying.” Kimble co-founder and CMO Mark Robinson draws on extensive experience of building successful professional services organizations to discuss this question.

Useful business processes help to drive consistent outcomes – but a process that is there for the sake of it becomes red tape. If you can’t easily explain what the process is helping to achieve, it isn’t worthwhile, Mark suggests. Hear his thoughts on this important subject by downloading the podcast.

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