• en

White paper: A balanced scorecard for running a professional services firm

A professional services business can be a complex beast; it involves managing several groups of people, and people, of course, are often neither rational nor predictable. In any business it is important to manage customers, suppliers and partners successfully. In a professional services business employees are also important. And to complicate matters even more, consultants, contractors and salespeople all have to be managed differently.┬áThis paper focuses on the KPIs that can be used to measure the performance of the business – both in achieving operational targets and strategic goals.