- White paper: A balanced scorecard for running a professional services firm
White paper: A balanced scorecard for running a professional services firm
A professional services business can be a complex beast; it involves managing several groups of people, and people, of course, are often neither rational nor predictable.
In any business it is important to manage customers, suppliers and partners successfully. In a professional services business employees are also important.
And to complicate matters even more, consultants, contractors and salespeople all have to be managed differently.