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Technology Services World - Las Vegas, Oct 21 – 23, 2019

TSW is in Las Vegas on Oct 21 – 23, 2019 at the Aria. Speaking at the event is Sarah Edwards, Managing Director at Kimble, and Marc Lacroix, Partner at RTM Consulting, on “How to Smash the Bottlenecks that Prevent Services Success“.

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About The Presenters

Sarah Edwards

Sarah has over 20 years in the Professional Services industry and heads the International Business for Kimble Applications. As an experienced consultant, project manager and global practice manager she has extensive experience from the ground up on how to manage a successful services business. With over 6 years at Kimble Applications Sarah has lived and worked both in the US and Europe to help customers achieve services success and delivery significant business value.

Marc-Lacroix150x150Marc Lacroix is a managing partner of RTM Consulting with a proven track record in achieving professional services (PS) organizational growth and operations improvements in a variety of companies. Marc has extensive expertise in PS organizational strategy, delivery methodology development, resource management, professional services automation (PSA), and program/project management. Prior to joining RTM Consulting, Marc was the vice president of consulting and professional services for Convergys Corporation. His professional experience also includes his role as the senior director of customer and professional services for Cygent, Inc., a telecommunications-centric customer care and order management software company, as well as management consulting at Ernst & Young.