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U.S. Workers are Eager to Take on More Responsibility, but Management is Standing in the Way

Ambition is through the roof while confidence in management is cratering,
according to The Boss Barometer survey report from Kimble Applications

BOSTON, MA – October 15, 2019 — American employees are hungry for an opportunity to make a greater impact at work, as a large majority (72 percent) wish that their boss or manager would give them more responsibility. This is according to The Boss Barometer, released today by Kimble Applications, a global leader in professional services automation. Emphasizing the trend, 83 percent wish that their boss or manager would ask for their opinion or input more often – clearly indicating that today’s workers have an unfilled desire to contribute, make an impact and have their voices heard.

Unfortunately, managers have not gotten the memo and could be holding employees back.

While developing the 2019 Boss Barometer, Kimble analyzed survey responses from more than 1,000 full-time U.S. employees that report directly to a boss, supervisor or manager. According to the data, workers are expressing a surprising lack of confidence in their boss’ contributions and abilities while raising red flags related to delegation, trust and recognition.

Highlighting this issue, a majority of U.S. employees (66 percent) say that they’d perform just as well, if not better, without their boss’ input. Plus, nearly a quarter (23 percent) do not believe that their manager is always the most qualified to make decisions.

Workers are also highly ambitious and would jump at the opportunity to take on more responsibility, as 63 percent would take their boss or managers’ job if it were offered to them today. Potentially tied to this desire for more responsibility and autonomy, over a third (36 percent) believe that their boss micromanages too much.

In addition to this, many American workers are raising concerns when it comes to honesty and transparency. More than two out of 10 (22 percent) do not believe that their manager is honest with them for the most part. Plus, another 30 percent find it difficult to themselves be honest with their manager.

Expanding on this lack of trust, a third of employees (33 percent) say that their boss or manager has taken credit for their work or contributions, while another 29 percent do not believe that they are given adequate credit for their work.

The good news

While respondents certainly had their grievances, there was also encouraging feedback to build upon. A majority of U.S. employees (64 percent) say that their boss has had a positive impact on their career growth and trajectory, while another 57 percent say that their manager is invested in their career growth and aspirations.

And, while trust may be lacking, there appears to be mutual respect between employees and their managers. An overwhelming majority (88 percent) still say that they respect their boss, and 81 percent believe that their boss respects them.

What we want in a boss

According to the employees surveyed, the ability to motivate is the most important skill for a boss or manager to have in 2019 (36 percent felt this way), followed by the ability to coach/train (27 percent), ability to make decisions (21 percent) and the ability to delegate (14 percent). A team atmosphere was also considered very important, with a large majority (74 percent) preferring a collaborative working culture, as opposed to one where the manager makes most of the decisions.

“Today’s employees thrive when their leaders motivate, coach and provide enough independence to develop skills that can have a real impact on the business and their own careers. These are all key principles of what we call agile management,”

said Mark Robinson, co-founder of Kimble Applications.

“I believe that businesses that implement this type of agile philosophy, where employees are given autonomy to make decisions, and encouraged to try new things, will thrive. Organizations that continue to operate in a highly hierarchical culture, where decisions are consistently made without consultation, will be left behind.”

For additional survey data and insight into the importance of agile management practices, the full U.S. 2019 Boss Barometer report can be read here.

Survey Methodology

The findings within The 2019 Boss Barometer are based on a survey conducted through Pollfish on August 16, 2019 of 1,000 full-time employees in the United States, ages 18 and over, that directly report to a boss, supervisor or manager.

About Kimble Applications

Kimble Applications helps professional service organizations run their project-based businesses better. Global leaders in consulting, software and hi-tech such as NTT Data, TCS, Sage and Canon use Kimble to optimize resource utilization, profitability and business scalability. Kimble is the only leading software vendor that focuses exclusively on professional services automation (PSA), putting all its energy into innovating features and easy-to-use functionality that improve team collaboration and efficiency around the key services processes. Built to work seamlessly with CRM, Kimble drives a forward-looking focus and more timely decision making with intelligent insights and guidance.

Kimble was recently named to the Financial Times’ list of Europe’s Fastest Growing Companies.

For more information on Kimble Applications, please visit

Read the Report