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Three Common Questions When Evaluating PSA Software


The professional services automation (PSA) market is growing at an unprecedented rate – at a Compound Annual Growth Rate (CAGR) of 11.7% from 2017 to 2022 according to MarketsandMarkets Global Forecast. On one hand, this is fantastic for consumers shopping for software as that competitions gives them better and better options to choose from. However, this is also creating a potentially overwhelming number of options to evaluate, making the selection process more complicated. With all the software solutions out there for growing organizations to choose from, it can be hard to make sense of everything.

At Kimble, we are focused on helping businesses identify the right type of professional services automation (PSA) software for their specific needs. If you are struggling to make sense of what PSA would suit your business, we are here to let you know you are not alone. Evaluating PSA solutions is a complex process, and you are not the only one with questions. Below are some questions organizations commonly ask when evaluating software—specifically, PSA.

I’m trying to pick the right PSA software. What is the first step?

Instead of listing what software features or functionality you want to see available, determine what key business outcomes you need technology to drive. Let those drive the selection process. It can be helpful to make a list of what competitive disadvantages you’re likely to face if your business stays the course and doesn’t adopt a new solution at all.

How do I approach software vendors?

It is important to have one clear statement outlining your ideal software solution that you can present to vendors at the outset. This ensures you are having conversations with the right people. Keeping it simple is the best way to ensure you are not wasting your implementation team or the vendors’ time.

Who should be involved in the PSA evaluation process?

It is critical to have a representative from every team that will be impacted by a PSA solution to take part in selection process. At the very least, this means having someone from sales, finance and IT there during the evaluation process. If the business invests in a PSA that the organization fails to adopt, that cost will be for nothing.

The questions above are just the tip of the iceberg when it comes to the PSA software evaluation process. If you want to learn more, Kimble has put together a full-length practical guide to understanding how to evaluate the best PSA vendors and systems for your organization.

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