Improvement: Seamless Sales to Delivery Transition

Drive an effective sales to delivery transition by setting the right delivery expectations during the sales process so that resources are ready to start on time.

Kimble Functions

Using Kimble, you will be able to:

  • Manage sales and delivery in the same system
  • See a single view of a customer account
  • Define the contractual scope from the project scope
  • Use early demand to inform resourcing and recruitment
  • Use opportunity likelihood to drive early identification of the right resources to deliver successful projects and therefore higher customer satisfaction

Kimble Product Features

  • Manage opportunities, resourcing and delivery definition against a single account record with embedded collaboration
  • The proposal scope becomes the baseline project
  • Opportunity likelihood triggers delivery and resourcing behaviors
  • “Generic resources” act as easy placeholders for resource demand

Improvement: Increased Delivery Confidence

Kimble guides users to make the right delivery decisions for the business, based on rules configured for the behaviors your organization wants to drive.

A real-time view of project health and issues help you catch problems early, so you can focus on hitting deadlines and improving customer satisfaction. Share your progress and collaborate with team members to best move projects forward.

Governance and collaboration drives shared visibility and ownership to ensure service delivery success.

Kimble Functions

Using Kimble, you will be able to:

  • Proactively manage against contract terms
  • Guide users to make the right delivery decisions
  • Mitigate risk early with real-time forward visibility
  • Let customers approve required transactions
  • Share progress updates and collaborate

Kimble Product Features

  • Configured engagement rules stop bad data getting in
  • Intelligent insights guide delivery managers to plan early
  • Engagement dashboard provides forward visibility
  • Collaborate on, and track issues, risks, dependencies, and actions
  • Embedded change control procedures with early resource planning
  • Collaborative customer portal with approvals
  • Manage dependencies in an MSP-style interface, organize with simple to do lists, or drag and drop items from iteration to iteration for agile methodology

Improvement: Accurate and Timely Billing

Kimble provides an efficient billing process that is triggered by the delivery team, the contract type, and configurable invoicing rules to ensure accurate and timely billing

Kimble Functions

Using Kimble, you will be able to:

  • Use delivery completion to trigger invoicing based on contractual agreement (e.g. T&M, Fixed Fee)
  • Drive accurate and on-time billing with period management cadence
  • Guide users to make right resourcing decisions
  • Hold customer invoicing rules at the account level
  • Allow customers to review and approve (time, invoices)

Kimble Product Features

  • Configurable billing rules can be set at the engagement and the account level
  • Delivery completion events trigger billing
  • Customer portal with configurable customer approval rules
  • Batch invoicing