Kimble believe that our customers achieving real business benefit from the Kimble Solution is the true measure of our success. To achieve this, we recognize that we need to be available to help as your company grows and matures, to continually ensure that Kimble is supporting your business. We want to be part of your team and be with you on your journey.
As Kimble creates new functions and features in the latest releases of the solution, these are made available to all our customers at no extra cost. We typically have 2 new releases each year, and we assist customers in their upgrade to the latest releases at no cost.
To ensure we are helping you every step of the way, we provide extensive context sensitive help, along with video tutorials embedded throughout the application. In addition, all Kimble customers are provided with Basic Support for free, providing you with access to self-help support resources at any time, with the added peace-of-mind that you can log questions via email or via our web support portal. Kimble’s support team has 99% customer satisfaction rating!
For those customers who require Kimble to assist with more of the management of the overall service, Kimble can provide enhanced and premium support services that can be tailored to include the following:
- Dedicated Customer Success Manager
- Quarterly health checks
- Kimble administration services
- Telephone support for incidents
- Virtual System Administration
For all customers, Kimble also provide the ability to access the Kimble consulting services through the purchasing of “Call-off” time. This time is sold in bundles of hours, and can be used for many purposes, including:
- Developing reports
- Custom workflows/approvals
- Installing 3rd party applications
- Custom development of Invoice / Credit Note Template
Contact us directly for further details on your enhanced support requirements.