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Where is the professional services sector headed? - Marc Lacroix

In a wide-ranging discussion, Marc Lacroix considers some of the key development within professional services in recent years and looks at where the sector is going, identifying likely areas for innovation. For instance, after adapting from time and materials to fixed price, many businesses are now moving to offer outcome-based pricing models.

In this, the second of his PS Insights podcasts, Marc – managing partner at RTM Consulting – looks at how PS businesses can drive value from AI and big data. Marc looks forward to new developments in the commoditization of services and considers the meaning of ‘agile’ and how it is interpreted in the services sector today.

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