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Services organization leaders are facing new and unique challenges that stand in the way of profitability, customer satisfaction, and sustainable growth. Overcoming these challenges requires decision-makers to tune out the noise. They must listen carefully to the heartbeat of the organization, the business’s vital signs – KPIs, metrics, activities, processes, and decisions that are proven to foretell and drive success.
In this 45-minute workshop, Kimble co-founder Mark Robinson will address business performance challenges that are sent in by the audience. This is not a webinar or product overview, it’s an office hours-like informal and interactive discussion. The agenda is entirely driven by what you, the audience, brings to the table. Mark has engaged in hundreds of these “challenges over coffee” conversations with business leaders – we think you’ll appreciate his insights and those of your peers.
Co Founder | Kimble
Mark is a thought leader in the services industry, a serial entrepreneur with over 30 years of experience. A co-founder of Kimble Applications in 2010, he has spent a great deal of time over the last decade advising the leaders of hundreds of services businesses and focusing on the challenges they face in a competitive industry.
Having begun his career as a management consultant, Mark went to work for Oracle Corporation in the early 90s and witnessed first-hand their rise from start-up to software giant. In 1997, with no external investment, Mark founded Fulcrum Solutions and in just under three years it reached 200 staff, with offices in Edinburgh, Manchester, London, and New York.
Following the successful sale of Fulcrum, Mark co-founded a second consulting business, Edenbrook, this time with external investment. At the time of its acquisition in 2009 by Hitachi, Edenbrook had reached over 500 people based in the UK and India.