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Technology Services World 2021 – Watch Kimble’s Session

October 18-20, 2021
Watch The Replay

In-Person and Online

Technology Services World (TSW) was in Las Vegas on Oct 18 – 20, 2021. We hope you joined us in Las Vegas or virtually for an immersive learning experience. TSW featured the world’s leading tech companies discussing how to respond to today’s technology and services challenges.

Did you miss our speaking session on “The PS Leader’s Guide to Attaining More Predictable Performance“? In this session, we looked at how to overcome obstacles that stand in the way of predictable PS performance, focusing on the unconscious biases that lead to unpredictability, from estimating to resourcing to project delivery. Kimble Co-Founder Mark Robinson and Head of Product Marketing Charles Gustine outlined strategies for systematically improving decision-making inspired by Nobel-prize winners in the field of behavioral economics. Watch the replay for a thought-provoking session that will challenge your ideas about how professional services should be run.



Mark Robinson
Co-founder | Kimble

Mark is a thought leader in the services industry, a serial entrepreneur with over 30 years of experience. A co-founder of Kimble Applications in 2010, he has spent a great deal of time over the last decade advising the leaders of hundreds of services businesses and focusing on the challenges they face in a competitive industry.

Having begun his career as a management consultant, Mark went to work for Oracle Corporation in the early 90s and witnessed first-hand their rise from start-up to software giant. In 1997, with no external investment, Mark founded Fulcrum Solutions and in just under three years it reached 200 staff, with offices in Edinburgh, Manchester, London, and New York.

Following the successful sale of Fulcrum, Mark co-founded a second consulting business, Edenbrook, this time with external investment. At the time of its acquisition in 2009 by Hitachi, Edenbrook had reached over 500 people based in the UK and India.

Charles Gustine
Head of Product Marketing | Kimble

Charles Gustine is a product marketing specialist with a learning and development background. He is focused on helping customers find value in the SaaS software they purchase. After eight years of developing training solutions at SumTotal and Kimble, he is applying an educator’s sensibility to product and brand marketing. At Kimble, Charles leverages Kimble’s understanding of the challenges of professional services organizations to create market-leading thought leadership content. He oversees content, social, PR and website initiatives, and is in charge of gathering market insight and steering product positioning for the only leading software vendor that focuses exclusively on professional services automation (PSA).