- Three Keys to Smashing Bottlenecks That Prevent Services Success TSIA Webinar
Webinar: Three Keys to Smashing Bottlenecks That Prevent Services Success – April 16, 2020
April 16, 2020 / 11:00 AM PT / 2:00 PM ET
Slow decisions and process bottlenecks are the major drivers of operational chaos and poor results in a services organization. If you’re asking why it sometimes takes weeks to get invoices out or why recruitment often starts too late to be effective, the underlying cause might be bottlenecks that increase decision latency and affect the bottom line.
In this 45-minute webinar, John Ragsdale, TSIA’s distinguished vice president of Technology Research, and Lauren Leonard, Kimble’s senior manager of Solution Engineering discussed common bottlenecks that delay or prevent services success and shared three keys to smashing those bottlenecks—clarity, context, and speed.
In this session, you’ll learn:
- The core mechanisms that cause delays and prevent services success.
- Techniques for focusing on the future instead of the past.
- Important features to look for in technology: forward-looking views, empowerment coupled with discipline at all levels of the organization, and systematic, intelligent guidance.