- The Rise of Customer-Centric Professional Services Automation: Aligning Sales, Resources, and Delivery
The Rise of Customer-Centric Professional Services Automation: Aligning Sales, Resources, and Delivery
Professional services firms have typically prioritized financial and project capabilities when selecting solutions to help run their businesses. However, the challenge of securing scarce, skilled consulting resources while maintaining profitability has led forward-thinking firms to prioritize collaboration with customers to define requirements, schedule resources, and establish a plan.
These modern professional services firms look to “customer-centric” professional services automation as a key enabler to define and forecast a project long before it is won. Research shows this leads to better decisions throughout the project lifecycle, improved employee utilization, and higher profits.
View the replay of our webinar, “The Rise of Customer-Centric Professional Services Automation: Aligning Sales, Resources, and Delivery,” featuring Aberdeen Group Vice President and Research Group Director Nick Castellina, to learn how your firm can alter its approach to profitable project delivery. During this session, you will learn:
- Strategies for using a customer-driven approach to project planning and execution
- Ways to improve the utilization of your skilled resources
- Tips for forecasting future needs and revenue
Original Air Date: Thursday, April 20, 2017