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Best Practice Guide: Five Steps to Measure What Matters

This is the age of big data – but big data is not necessarily useful data. Making use of information in a way which powerfully impacts business performance is a process that begins with measurement. Business performance measurement connects the day to day working of the organization to its long-term goals. Best practice measurement is creative and dynamic, it supports change and improves performance. Used positively, measuring what matters can help to build a business culture of visibility, empowerment, and discipline.

Reviewing the process of business performance measurement in an organization starts with a few questions: 

  • Who decides what we measure and why?
  • What does what we measure say about us as an organization?
  • How do we make what is important to the organization measurable?

This Best Practice Guide from Kimble recommends five simple steps towards reviewing and renewing the processes around measurement.

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