Five Secrets to Driving Value from PSA Implementations

Five Secrets to Driving Value from PSA Implementations

Any professional services software is only as good as its implementation, and as the technology becomes more advanced, successful implementation isn’t a given.

In this 45-minute webinar replay entitled 5 Secrets to Driving Value from PSA Implemetations, John Ragsdale, TSIA’s Vice President of Research, Service Technology, and Chris Hamilton, Kimble’s Vice President of Customer for Life, share practical advice on how to avoid common problems and conduct proper PSA implementations with topics that include:

  • Building sponsors to champion the software
  • Starting simple and building from there
  • Reducing time to realizing benefits
  • Retaining the right people on the project to create continuity

By watching this webinar replay you will come away with a clear understanding of what it takes to implement PSA in a way that achieves the desired business outcomes.

About Our Presenters

John Ragsdale

John Ragsdale is the distinguished vice president of service technology research for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of service tools and platforms, with a constant focus on the customer experience. John drives TSIA’s highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies.

Chris Hamilton

Chris recently joined Kimble as VP of Customer for Life team and is responsible for both Customer Success and Professional Services in North America. Chris has a strong background in business consulting and is a co-founder of Clarasys, a global management consultancy firm in London. For the last five years, Clarasys has used Kimble’s software and has seen cost-efficient growth of 40% year over year without increasing the administrative burden.