Esri Canada Uses Kantata to Streamline Project Delivery
Industry
Challenge
Employees
Geography
Esri Canada’s geographic information system solutions enable informed decisions by leveraging mapping, spatial analytics, and location intelligence. The company’s services team, responsible for driving customer success, brought in Kantata to better integrate with sales and support, building a 360-degree view of customers. Kantata replaced five previous systems — instead of offering only a regional view, it creates transparency across the full business.
Kantata has allowed Esri Canada to streamline project management, decentralizing decision-making and increasing accountability. Professional Services Director Harold Hunt said, “With Kantata in place, project managers can easily go look at what projects they’re working on and how they’re performing without having to phone someone up or dig through spreadsheets.”
Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics. Their solutions enable organizations to better manage their resources, plan their future and collaborate within and beyond their organization.
“Kantata streamlines project delivery – we can see trends and track issues, risks, and deliverables all in the same place.”
Director of Professional Services, Esri Canda
The Solution
Kantata was a good fit for Esri Canada, he said, because of its forward-looking focus and professional services expertise. Harold shares, “The other systems we evaluated looked more like they were financial-driven systems as opposed to a professional-services-driven system.”
According to Harold, Kantata has provided enhanced capabilities for project managers: “Now, there’s less of that siloed feeling. As a project manager, you’re in charge of doing the invoicing, you’re in charge of the time approval. It’s easier when you’re not relying on other areas of the business to complete these tasks.” With Kantata, project managers are provided with a wide range of reports and charts to monitor the health of projects and help identify those which are not going according to plan.
Harold also said that the absolute number of projects with issues has reduced by a factor of 10, due to better visibility and ease of use of Kantata for project managers to identify issues. “Projects with issues have gone down from around 20 projects to one or two a month since communication between Finance and project managers has become much better and easier than it used to be. They now receive reports which flag certain conditions and say, you need to take a closer look at this.”
Benefits
- Improved company-wide communication
- More projects delivered on-time & on-budget
- Invoices dispatched sooner
reduction in projects with issues