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Creating a Process-Centric Organization

Operations Director Graham Underwood set up GFT in the UK, growing the turnover from 0 to £50 million in ten years. In the three years to 2015, he took the firm from 1,300 to 4,000 staff. He talks to Steve Brooks about the importance of creating “a process-centric organization”. For Underwood, making sure the processes are right is a first step.

He pays particular attention to those that run across the business, the lead-to-order process, the order-to-delivery process and the month-end close. The key to successful change is senior champions, Underwood explains.

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