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SPI 2022 Professional Services Maturity™ Benchmark — Download

What characterizes the top-performing services organizations – and what tools and processes are they using to achieve high performance?

This question, among many others, is addressed in the Service Performance Insight (SPI) 2022 Professional Services Maturity™ Benchmark Report.

This annual report, now in its thirteenth year, normally costs $1,995.00 – but through our sponsorship, we are able to offer it here for free.


This independent report, the gold standard for the consulting industry:

  • Offers an industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations to chart their course to service excellence
  • Helps PS executives better understand how their organization compares to its peers by vertical market, region, and size as well as to the broader professional services market
  • Provides an objective, fact-based framework for performance improvement that helps executives build consensus and pinpoint the areas that will provide the greatest impact

The 2022 Professional Services Maturity™ Benchmark Report reveals that 2021 was of the best-to-date in terms of growth and revenues for the professional services industry. Year-over-year professional services revenues increased 22% to 10.6%, proving the gains of 2021 more than made up for the losses of 2020 caused by the Covid-19 pandemic. The pandemic has had lasting impacts, however, breaking through cultural and technological barriers that prevented remote work in the past, and setting in motion a permanent shift in how and where professional services work takes place. The Benchmark Report shows that demand for professional services will only continue to accelerate in the year 2022, and growth will continue to follow for businesses that are mature enough to capitalize.

Download the full report to get a picture of the highs and lows of 2020 in the services sector, and to get more insight into the trends that are likely to carry across into 2021.

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*A commissioned study conducted by Forrester Consulting