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SPI 2021 Professional Services Maturity™ Benchmark — Download

What characterizes the top-performing services organizations – and what tools and processes are they using to achieve high performance?

This question, among many others, is addressed in the Service Performance Insight (SPI) 2021 Professional Services Maturity™ Benchmark Report.

This annual report, now in its thirteenth year, normally costs $1,995.00 – but through our sponsorship, we are able to offer it here for free.


This independent report, the gold standard for the consulting industry:

  • Offers an industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations to chart their course to service excellence
  • Helps PS executives better understand how their organization compares to its peers by vertical market, region, and size as well as to the broader professional services market
  • Provides an objective, fact-based framework for performance improvement that helps executives build consensus and pinpoint the areas that will provide the greatest impact

The 2021 Professional Services Maturity™ Benchmark Report tells us that the Professional Services sector has proved more resistant to the economic shocks of the Covid pandemic than many other areas. Average revenue growth was an encouraging 9% — down just two percent on the previous year. In particular, the technology sector was one of the least impacted with continued healthy revenues and profits. In 2020, we saw a great acceleration in the use of digitization to support virtual work and access from anywhere. This means an abundance of work for PS organizations who stay at the forefront of technology.

Download the full report to get a picture of the highs and lows of 2020 in the services sector, and to get more insight into the trends that are likely to carry across into 2021.

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*A commissioned study conducted by Forrester Consulting