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SPI 2020 Professional Services Maturity™ Benchmark — Download

What characterizes the top-performing services organizations – and what tools and processes are they using to achieve high performance?

This question, among many others, is addressed in the Service Performance Insight (SPI) 2020 Professional Services Maturity™ Benchmark Report.

This annual report, now in its thirteenth year, normally costs $1,995.00 – but through our sponsorship, we are able to offer it here for free.

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This independent report, the gold standard for the consulting industry:

  • Offers an industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations to chart their course to service excellence
  • Helps PS executives better understand how their organization compares to its peers by vertical market, region, and size as well as to the broader professional services market
  • Provides an objective, fact-based framework for performance improvement that helps executives build consensus and pinpoint the areas that will provide the greatest impact

The 2020 report shows that demand for professional services continues to grow – and so does the use of Professional Services Automation. Among the highest performing companies, 92% use PSA software, ten percent higher than the average. Every one of the PS businesses selected as “Best of the Best” relies on some form of PSA to run their business.

Download the full report to get a picture of the highs and lows of 2019 in the services sector, and to get more insight into the trends that are likely to carry across into 2020.

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