The Total Economic Impact™ of Kimble

Forrester study finds that Kimble delivers an ROI of 489%

Read the Executive Summary

Discover the business benefits and financial impact of Kimble PSA

Kimble and Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Kimble PSA.

Organizations use Kimble’s professional services automation solution to keep users across the business, from sales to delivery to finance, clear on what to prioritize in order to increase customer satisfaction and optimize resource utilization, profitability, and business scalability.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed executives from leading IT services, management consulting, and software & hi-tech companies using Kimble. These organizations range from 400 to nearly 7,500 users.

This study provides an objective framework to evaluate the potential financial impact of Kimble on your own organization.

Key Findings:

  • 489% return on investment (ROI)
  • Increased overall project margin by 8%
  • Improved utilization of billable resources by 10%
  • Over $1.8 million in saved costs from decommissioned systems and admin resources

“Kimble is not just an operational service, but a fully connected workflow from opportunity management, straight through project resolution.”

— Head of Service Delivery, IT Consulting

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