Top frequently asked questions

Kimble Applications (or Kimble) is a leading provider of professional services automation (PSA) software. This is designed to help services organizations to grow and scale while reducing the administrative burden.

Kimble Applications was founded in 2010, by a group of entrepreneurs with a background in the consulting industry, including inside Oracle and other product companies. Since then, it has become a multi-national business with several offices around the United States and in Europe, and customers all around the world.

A PSA system allows people in different departments in a services organization to agree on a common set of operational data about sales, projects, and bills. This is the basis for accurate forecasting, proactive resourcing and sharing accurate information with customers.

Kimble only does PSA – all of our energy goes into making customers successful with PSA. Kimble is native to the Salesforce platform. Some vendors offer PSA only as part of a larger suite or offer only individual tools rather than a full PSA solution.

Kimble is used by services organizations in a variety of sectors such as: management consulting, IT services, advertising, media and marketing, legal, accounting, manufacturing, high tech, and architecture, engineering and construction. Some are stand-alone services businesses while others are the services arms of product-centered businesses. The largest Kimble customers are marquee brands with annual revenue of upwards of $1 billion. Many are mid-market. Some ambitious and fast-growing services businesses invest in Kimble at an early stage.

Kimble is based on the Force.com platform, which means that it is available on the Salesforce app store, known as the AppExchange. Kimble runs within Salesforce – you access Kimble functionality through tabs in Salesforce. It can also run standalone.

Kimble has very high rates of customer satisfaction on the independent review site G2 Crowd. Our PSA is popular with service professionals and project managers because it allows them to input and access accurate data easily on a number of devices. Kimble provides intelligent alerts to help your least experienced users perform at the level of your most experienced.

Kimble scores highly for time-to-value on the review site G2 Crowd. Most customers say that the revenue increase from reducing the administrative burden and improving operational efficiency outweigh the cost very quickly. Kimble is consistently rated as less expensive than other leading PSA solutions, such as Netsuite OpenAir and FinancialForce PSA.

Kimble is implemented very quickly – typically around two to four months. Kimble’s implementation time and payback period are significantly faster than other leading PSAs such as FinancialForce PSA and Netsuite OpenAir.

No

Yes

Yes

Yes

Yes – contact Kimble for more information.

Yes, a CSV may be used to import data from an accounting system into Kimble.

Yes

Yes

Yes

Yes

Yes

The platform supports multi-language.

Kimble supports multi-language and translation using translation workbench and Kimble translation tools.

1) Menus can be translated – they can currently be only in one language

2) Invoices can be translated based on the locale of the Account

Kimble Help is in English only.

Yes

Yes, you can use Kimble’s Framework Assignment functionality to configure an agreed-upon timebank and then create Drawdown Assignments that will automatically draw down effort from the parent assignment. If you are using Kimble Customer Community, your customers can create Service Requests that will automatically create Drawdown Assignments in Kimble that match the Request.

In addition, Kimble provides a number of mechanisms, such as Caps and Purchase Orders, to ensure that contractual agreements are enforced during operational processing and when recognizing revenue.

A sandbox environment would be used to replicate the production environment upon request. This would offer the chance to test new versions of the application, prior to use in the actual production environment. These can contain a full set of production data and be refreshed on a regular basis.

The cost varies on a case-by-case basis. There is an implementation fee and a per-user licensing cost.

As part of the Salesforce platform, we use the same extensive security tools that they do. Security access can also be set down to the field level. This allows you to set what information is individually available on an account.

Yes, the application has undergone a security review as part of listing on the AppExchange. Applications cannot be listed unless they have been reviewed.

Yes, Kimble is compliant with GDPR, including support for subject access request, “right to be forgotten”, and consent. Read more about our approach.

Kimble is compliant ASC 606 and IFRS 15 – read more.

Kimble has achieved SOC 1 Type II – read more.