Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

Kimble develops, sells, and supports a Salesforce-native industry leading professional services automation solution which is relied upon to drive success for some of the world’s leading professional services organizations.

Kimble product managers are responsible for managing a subset of the capabilities of the product through its entire lifecycle, from inception, through design, development, launch and beyond. You will achieve this by identifying market and customer needs, understanding and documenting user stories and clearly communicating how Kimble addresses our customer’s requirements to deliver benefits within your product area.

The Platform and Operations Product Manager is two pronged, focusing on (1) understanding the requirements and day to day challenges of our client’s Salesforce system administration team and (2) serving as a functional expert in Kimble operational processes.

The system administration team often plays a key role in the successful day to day to operation of the Kimble solution, and one of the primary roles of the Platform and Operations Product Manager is to clearly communicate how the Kimble application will operate efficiently, securely, and reliably in the customer’s current Salesforce.com architecture and IT infrastructure. Additionally you will develop a keen understanding of how diligent and timely Kimble operational processes can help drive overall business success, ultimately helping customers to adopt best practices and maximize use of Kimble’s operational and platform functionalities.

The Role

The Platform and Operations Product Manager is responsible for identifying market needs, understanding and documenting IT-related use cases, and clearly communicating how the combination of the Salesforce.com platform and the Kimble application addresses our customer’s IT requirements in the following areas:

Application Security e.g., the Kimble and Salesforce.com platform security models
Business Agility e.g., use of Kimble and platform workflow tools, Lightning UI Components
Application Management and Administration

The Platform and Operations Product Manager will be the primary subject matter expert for product features that are the primary concern of our client’s Salesforce.com system administration IT function including the IT Managers, System Administrators, and Solution Architects.

This position requires strong interpersonal and technical skills and involves collaboration across multiple departments and customers to ensure that stakeholder requirements are fully understood and clearly communicated.

 Responsibilities

Strategy

Support the VP Product Management to ensure that strategic IT-related product direction objectives are represented and prioritized in the product roadmap.
Collaborate with Kimble’s Sales, Professional Services, and Customer Success departments to understand the system administration and operational requirements of current and prospective clients.
Monitor the ongoing evolution of the Salesforce platform and assess how new platform capabilities may contribute to Kimble product strategy.

 Sales and Customer Success Enablement

Author, review, and coordinate the production of sales enablement materials for platform and operations features including knowledge articles, presentations, videos and webinars for both internal and external audiences.
Present platform and operations related functionality to customers and partners and explain both the technical and business benefits that those platform features enable.

 Release Planning & Delivery

Research, define use cases, and prioritize release requirements through customer usage data, support ticket reviews, win/loss reports, customer meetings, and collaboration with Kimble sales, services and development teams
Support the product strategy and product development teams in the ongoing prioritization of new platform features and capabilities.
Participate in the launch of new releases through the creation and presentation of collateral for Sales, Customer Success, Professional Services and Support.

Role Requirements

Deep understanding of the Salesforce Platform; first-hand admin experience preferable
Highly organized, and able to manage and progress multiple projects and activities in parallel
Ability to gather and analyze requirements and articulate these in terms of business needs and outcomes
Proven excellence in solving business problems with innovative and flexible solutions
Ability to clearly communicate business concepts as well as technical design in conversation, documentation, and presentations
Able to work collaboratively across teams, with a pragmatic approach
US-based (remote possible)
Ability to travel upon request once possible

Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.  

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons. 

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. 

Kimble develops, sells, and supports a Salesforce-native industry leading professional services automation solution which is relied upon to drive success for some of the world’s leading professional services organizations.

Kimble product managers are responsible for managing a subset of the capabilities of the product through its entire lifecycle, from inception, through design, development, launch and beyond. You will achieve this by identifying market and customer needs, understanding and documenting user stories, and clearly communicating how Kimble addresses our customer’s requirements to deliver benefits within your product area.

The Integration Product Manager will serve as the subject matter expert for integrating Kimble with other business applications. This hands-on role involves working to shape customer requirements, conceptualize, prioritize, plan, and work in collaboration with the Product Engineering team to deliver new capabilities, alongside helping internal and external customers make best use of Kimble’s expanding capabilities set.

Responsibilities

Strategy

Support the VP Product Management to ensure that strategic IT and integration-related product direction objectives are represented and prioritized in the product roadmap
Collaborate with other Kimble teams (including Marketing, Sales, Professional Services, Customer Success) and engage directly with Customers/Prospects to understand current and future requirements
Define an outcome-based roadmap and prioritization for the product area
Work closely with Product Marketing to identify/understand target customers and competitive positioning
Define the investment and business case required to introduce new product capabilities
Ability to describe the most common integration use cases and data flows to inform the development of user stories (covering the range of different business models and sizes of our changing customer base)

Sales / Sales Enablement / Product Launch

Work with Product Marketing in the messaging and launch of new capabilities included in releases
Assist with Sales Enablement materials, working with Sales / Solution Engineering in coordination with the Kimble Academy
Collaborate with Solution Engineering to ensure appropriate demonstration materials are available and utilized effectively in sales pursuits
Engage with prospects helping to shape the user stories which enable Kimble to successfully differentiate itself from competitors
Support sales pursuits in key deals helping to define Integration Architecture to envision Kimble in context with the prospect’s applications eco-system

Customers and Partners

Work with Customer Success and directly with customers to review use of the product and where possible, recommend where they could benefit from utilizing existing or new capabilities
Work with Customer Adoption to define playbooks to drive adoption of new capabilities in the existing customer-base, including messaging, collateral, and enablement material for the Customer Success team
Gather and understand requirements from customers through:

customer usage metrics data,
discussions and formal review, including customer meetings and/or focus groups

Encourage, monitor, and respond to Enhancement feedback
Create content and deliver sessions at customer workshops
Work closely with relevant partners that form aspects of Kimble’s Integration product strategy (e.g., Connected application partners, middleware partners, and integration services partners)

Release Planning & Delivery

Research and prioritize functionality and usability requirements
Research relevant partner technologies to inform solution design by Product Engineering
Identify launch customers for new capabilities in coordination with the Professional Services and Customer Success Organizations and ensure new capabilities are adopted rapidly
Collaborate with other members of the Product Management team to shape the product prioritization and roadmap
Define the user stories and outcomes to be delivered by new product capabilities – focusing on but not limited to Integrations
Coordinate and collaborate with Product Engineering on all steps from planning, through design, participating in feedback sessions through development (possibly including guided customer involvement), functional validation through to release delivery
Work with internal stakeholders to support the effective use of the functionality for customers
Ensure that new capabilities are made available for Professional Services, by outlining User Stories that the capabilities support

Functional & Usability Testing

Validate that the functionality delivered satisfies the user stories defined
Input into the Test Requirements for the product area
Coordinate feedback sessions with launch customers of new capabilities to provide their feedback into the process
Ensure that new capabilities are adequately tested prior to launch

 Role Requirements

Knowledge of Integration Middleware Technologies
Understanding of integration approaches technologies, standards, and market direction
Understanding of the roles and processes within professional services organizations
Highly organized and able to manage and progress multiple projects and activities in parallel
Ability to gather and analyze requirements and articulate these in terms of business needs and outcomes
Proven excellence in solving business problems with innovative and flexible solutions
Effective decision-making capability within fast-moving environment
Ability to clearly communicate functional and technical design in conversation, documentation, and presentations
Able to work collaboratively across teams, with a pragmatic approach
Ideal candidate will have proven experience in product management within a SaaS organization
Must be based in the US (remote); Ability to travel upon request once possible