Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.
Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.
Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.
As a Product Manager within the Kimble Product team you will be responsible for identifying, defining and delivering features in your product areas within each release. This hands-on role involves working to shape customer requirements, conceptualise, plan, design and deliver new features, alongside helping internal and external customers make best use of Kimble’s expanding feature set.
We’re looking for Product Managers who come from industry, product or IT solutions background. Successful candidates will have been involved in managing customer requirements, solution delivery, involving custom built applications and product management. You should have a passion for the functional aspects of a solution whilst at the same time being hands-on; all members of the Product Solutions team work to deliver application features.
The role requires great interpersonal skills as you coordinate input from many internal and external sources, and work across many departments with conflicting priorities, to ensure our customers’ requirements are met. You should be able to communicate at all levels – across both commercial and technical disciplines.
Define the Roadmap and timeline for the product area
Collaborate with senior management to ensure that Product Roadmap reflects company strategy
Work closely with Product Marketing to identify/understand target customers and competitive positioning
Define the investment required to introduce new product areas
Sales Enablement / Product Launch
Work with Product Marketing to participate in the launch of new releases
Produce Sales Enablement materials, working with Sales / Solution Engineering
Present new functionality to internal teams and partners
Working with Customer Success team and directly with customers to review use of the product and where possible, recommend where they could benefit from utilising new features
Gather and understand requirements from customers through:
customer usage metrics data,
discussions and formal review, including customer meetings and/or focus groups
Encourage, monitor and respond to feedback on the Enhancement Forum
Release Planning & Delivery
Research and prioritise requirements for the area through feedback from customers, prospects and internal teams
Collaborate with other Product Manager to shape the product prioritisation and roadmap,
Define the key requirements, features or capabilities required to be delivered in each Release
Coordinate with Product Development and Testing on all steps from planning to release delivery
Coordinate with Partners as required to coordinate activities, gain accreditation
Work with Product Development and Testing to design solutions and ensure the features are ready to an agreed MVP, escalating where necessary to meet the timescales
Ensure that new features are made available for implementation, by providing configuration guides, and installable configurations
Input into the Test Requirements for the product area – for new features as well as identifying regression test requirements
Ensure that new features are adequately tested prior to launch
Proven experience of product management within a SaaS organisation
Knowledge of the Professional Services domain
Understanding of the roles and processes within customers that PSA applications support
Highly organised, and able to manage and progress multiple projects and activities in parallel
Proven excellence in solving problems with innovative and flexible solutions
Taking effective decisions within fast-moving Agile delivery
Clearly communicating functional and technical design in conversation, documentation and presentations
Able to work collaboratively across teams, with a pragmatic approach
Although you will be office based, some travel may be required
Competitive basic salary commensurate with experience
Performance related bonus
Family private medical insurance
Income protection insurance (75% of Basic Salary)
A pension contribution equivalent to 3% of Basic Salary
25 days holiday
Applicants must have the right to live and work in the country for which they are applying
Kimble operates pre-employment background checking