Kimble is a cloud-based Professional Services Automation (PSA) solution which streamlines business processes, drives cost efficiencies and delivers the engine for growth within services companies. It enables the holistic management of an entire business, rather than the traditionally narrow focus on operations, sales or delivery. In a single product, Kimble provides the combined functionality of proposal management, delivery, time & expense recording and financial reporting systems, thereby dramatically reducing process complexity and boosting productivity. It is the only genuinely integrated solution providing support for all the key business processes.

Kimble offers superior insight with real-time diagnostics and KPI reporting, which gives instant visibility into the health of a business and allows customers to better plan and control their future. From sales, through delivery, to billing, Kimble will measure and accurately report your current and projected performance and facilitate the appropriate adjustments in resourcing. Kimble is the only PSA tool designed by experts from within the industry. Our rich understanding of business needs and the broader Professional Services business environment has been critical to the success of Kimble’s product design, implementation and after sales support.

Kimble was designed and built for the Force.com platform and closely integrates with Salesforce’s Sales Cloud which provides complimentary CRM functionality. Since our foundation in 2010, Kimble has become one of the most successful ISV’s available on Salesforce’s AppExchange. We have continually grown year over year and have recently secured significant investment from the prestigious Silicon-Valley based technology investor, Accel-KKR, to fuel further expansion.

We are proud to have a loyal customer base that has consistently rated us as a category leader in G2, and are committed to delivering an excellent experience through our product and our people that will keep us there.

.Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

As a Technical Writer, you will be a key part of the Customer Education team, with a responsibility to produce content which nurtures our customers and helps them optimally use our products and services.

As a Technical Writer, you will produce a variety of content, including Release Notes, Online Help collateral, Webinars and videos.
Responsibilities

Develops a thorough understanding of the audience and the documentation required by meeting with colleagues and working with managers to discuss technical problems
Researches and builds knowledge about products, services, technology, or concepts to be documented
Determines the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly
Prepares or commissions graphics and illustrations to elaborate on or complement technical writing
Meets with subject matter experts in order to ensure that specialised topics are appropriately addressed and discussed
Works with colleagues to ensure that the finished documentation meets product requirements
Revises, edits, or updates instructions, technical information, and frequently asked questions as necessary
Maintains a content inventory, tracking and retiring obsolete content
Creates, adapts, and follows project schedules and deadlines
Specialises in technical writing for one or more specific industries
Remains up-to-date on technological and product developments as well as universal specifications relevant to the PSA industry
Works closely across multiple teams to investigate enhanced tools in areas such as knowledge base, in-app help, LMS etc
Produces content in innovative formats as the product develops to further incorporate tooltips and other education pathways
Creates and maintains Training Orgs, setting up scenarios that allow customers to proceed through Training scenarios
Attends conferences, trade shows, and educational seminars pertinent to the industry

 
Role Requirements

Technical writing (User Guide/Manuals/Help etc) experience

Preferably: professional services domain expertise; understanding of software as a service (SAAS)
Must embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment
Knowledge and appreciation of cloud-based technologies
Strong written and verbal communication, ability to listen.
Ability to lead and manage effectively.
Self-starter, highly motivated and a good team player
Passion for customer success, consultancy and customer services
High sense of operational excellence, disciplined working and effective time management
Ability to accept and deliver feedback
Experience authoring, maintaining, and collaborating on content using Atlassian Confluence is desirable but not mandatory

Benefits

Competitive basic salary commensurate with experience
Performance related bonus
Family private medical insurance
Income protection insurance (75% of Basic Salary)
Life cover
A pension contribution equivalent to 3% of Basic Salary
25 days holiday

 Additional Information

Applicants must have the right to live and work in the UK
Kimble operates pre-employment background checking

Kimble is a professional services automation (PSA) solution which streamlines business processes, drives cost efficiencies and delivers the engine for business growth.

Kimble’s PSA software enables the holistic management of your entire professional services business, rather than the traditionally narrow focus on operations, sales, or delivery solutions. In a single product, Kimble provides the combined functionality of separate resource management solutions, PSA software, T&E, and financial reporting systems, dramatically reducing process complexity and boosting business. Kimble is the only genuinely integrated professional services automation solution that provides support for all key business processes.

Kimble functions as an advanced business analytics platform, giving you superior insight with real-time diagnostics and KPI reporting, which gives instant visibility into the health of your business and allows you to better plan and control your future. From sales, through delivery, to billing, Kimble will measure and accurately report your current and projected performance and facilitate the appropriate adjustments in resourcing.

Kimble is the only PSA tool designed by experts from within the industry. Our rich understanding of business needs and the broader professional services business environment has been critical to the success of Kimble’s product design, implementation, and after-sales support.

Kimble has the potential to revolutionize your business processes and resource planning, providing the engine for future business growth.

As a Senior Software Developer within Kimble’s Product Engineering team, you will be responsible for the ongoing design, build and maintenance of the application components required to support Kimble’s PSA solution.  Kimble is built using Salesforce technology and delivered on the Salesforce force.com platform.

This hands-on role involves working closely with the Kimble Product Management team to scope, plan, design and develop new Kimble PSA features, alongside investigation of issues escalated from our customer support team, identifying root cause, and implementing fixes as part of core product development.

As a senior software developer, you will own aspects of our solution, working to ensure we can meet our ongoing commitment to customers to continue to release innovative and engaging new features and enhancements.

RESPONSIBILITIES

Working as part of an experienced software development team to manage and take a hands-on role in the development of our application
Working exclusively on the Salesforce force.com platform development, you will use Salesforce technologies such as VisualForce, Lightning components and Apex, alongside common User Interface technologies such as JavaScript, HTML and CSS.
Following and contributing to Kimble’s patterns and practices for use of the Salesforce platform to deliver and maintain Kimble features
Investigation of issues escalated from our customer support team, identifying root cause and implementing fixes as part of core product development.
Working with Kimble Product Management to analyse requirements, understand and develop user-stories and designing features and functionality to meet the needs of our customers.
Taking responsibility for the end-to-end design and delivery of key functional areas in our application
Optimisation of Apex logic and SOQL statements.
Supporting the development of the overall solution architecture, focusing on performance and process improvement.
Deploying rapid prototyping to quickly envision the challenge and credibly propose solutions to complex challenges

ROLE REQUIREMENTS

BA/BS Degree in Computer Science or related field or equivalent industry experience
Experience in design and implementation across all layers of web-based SaaS solutions
Taking effective decisions within fast-moving Agile delivery
Clearly communicating technical design in conversation, documentation and presentations
Experience of working in a consulting or project delivery environment, specifically working on a software solution
At least five years’ experience in software development

Whilst previous development experience on the Salesforce force.com platform would be an advantage, we are also keen to work with developers who are interested in moving from “more traditional” technical backgrounds onto Salesforce1 and Force.com technologies.

Successful candidates will be EITHER:

Software engineers with experience of all aspects of the whole development lifecycle on the Salesforce platform, including data model design, development and debugging.

OR:

Be from more ‘traditional’ technical backgrounds with the following experience:

Experience designing and developing dynamic web sites based either on Java or Microsoft platforms (Java servlets, JSP pages, ASP.NET etc) ideally in an enterprise-scale application
Experience of Object-Oriented development either on a J2EE or .NET platforms, and of querying SQL databases
Experience of integrating with cloud applications, e.g. Amazon, Google

We expect a senior software developer to also have experience in:

Development of rich web user-interface applications using JavaScript and CSS
Familiarity with the Model-View-Controller design pattern
Experience defining and contributing to best-practice (e.g. defining a blueprint for a particular area, guidelines or re-usable component), within the organisation
Experience of development lifecycle, e.g. test driven development

BENEFITS

Competitive basic salary commensurate with experience
Performance related bonus
Family private medical insurance
Income protection insurance (75% of Basic Salary)
Life cover
A pension contribution equivalent to 3% of Basic Salary
25 days holiday

ADDITIONAL INFORMATION

Applicants must have the right to live and work in the country for which they are applying
Kimble operates pre-employment background checking

Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

Software quality is a number one goal for Kimble to ensure we provide our customers with highest levels of reliability and accuracy. As a Kimble Test Engineer you will be working closely with the Product Development team, using the latest cloud technologies to perform manual and automated regression testing across Kimble’s web and mobile applications.

RESPONSIBILITIES

Working as part of an experienced software development team to manage and continue the development of our application
Working with the Product Development team to design, develop and execute tests to validate the behavior of new features
Reviewing feedback from customers to understand areas for improvement, and provide objective input to the Product Development team
Liaising with internal teams, such as Education, to verify expected behavior
Designing, developing and executing manual tests as part of the defect-fix cycle
Reviewing test output as part of quality gate review
Publishing details of patch fixes to customers
Authoring test scenarios to be incorporated into automated regression test suite
Designing and orchestrating scalability testing scenarios
Compiling and reporting test metrics, as part of regular quality reviews

EDUCATION AND EXPERIENCE

BA/BS Degree in Computer Science or related field or equivalent industry experience
Software Tester Certification
Preferably 2 years experience as a Tester

KNOWLEDGE, SKILLS AND ABILITIES

Self-starter, highly motivated and a good team player
Attention to detail
Passionate about customer success
Must embrace change, new challenges and learning
Professional services domain expertise preferred
Knowledge and appreciation of cloud based technologies
Strong written and verbal communication, ability to listen
Ability to accept and deliver feedback

BENEFITS

·   Competitive basic salary commensurate with experience

·   Performance related bonus

·   Family private medical insurance

·   Income protection insurance (75% of Basic Salary)

·   Life cover

·   A pension contribution equivalent to 3% of Basic Salary

·   25 days holiday

ADDITIONAL INFORMATION

·   Applicants must have the right to live and work in the country for which they are applying

·   Kimble operates pre-employment background checking

Due to COVID-19 all of our employees are currently remote.