Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Job Description You will join a team responsible for providing support to our client Kimble installations on the Salesforce Platform (PaaS) working with Kimble Support, Professional Services and our Customer Success Managers. Principle ActivitiesEnsuring the technical health of our client’s Kimble application through proactive monitoring using the Kimble “Agent” Installation of the Kimble Agent into new client environments Specification and testing of new features in the Kimble Agent Supporting the automated patching process to ensure all customer organisations are kept on the latest software release Support twice yearly major releases of the Kimble Application Support escalation points for clients for technical and functional issues Authoring of Knowledge Base articles / on-line help on the Kimble Support DeskQualifications and SkillsHold or be studying a computer science or software engineering related degree Demonstrate experience of analysis or technical problem solving. Be a team player, shows initiative with ability to think clearly Appreciate trends in information technology e.g. ‘Cloud’ and SaaS concepts Demonstrate sound communication skills including business writing and excellent spoken and written English Database skills, SQL/SOQL Experience of the Software Development Life-Cycle Experience of modern application development technologies and languagesAdditional InformationKimble is an equal opportunities employer. Applications are invited only from candidates who have the right to live and work throughout the European Union without sponsorship.Package & Benefits:  A comprehensive range of benefits including life assurance, private medical cover, holidays, pension and bonus

Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.  RESPONSIBILITIESPositioning and selling services as a value-add in tandem with the product sale Operating as the prime contact for prospects and key customers with regard to implementation and consulting services Developing and managing relationships with prospect and key customer stakeholders Contributing throughout the sales-cycle, liaising with Kimble pre-sales resources Presenting to and building relationships with a range of stakeholders including C-level executives Providing an accurate and timely sales forecast for professional services activity Demonstrating the key differentiators; desired outcomes and associated business benefits Working with Kimble marketing and strategic partners to build relationships, cultivate new opportunities and establish a strong pipeline Creating satisfied and referenceable customers Engage with enterprise accounts (1000+ users) and some mid-market (100-1000 users) prospects Act as Professional Services expert throughout sales cycle, through delivery and throughout our customers’ journey with Kimble Respond to RFP’s, supporting sales meetings, designing and scoping services Assist our customers to understand how they can de-risk implementation and maximize benefit from the use of Kimble Highlight the features and benefits of Kimble’s Professional Services, make recommendations and act as an SME Collaborate with relevant internal business leaders Identify opportunities for innovation Support a smooth transition from sales to implementationQUALIFICATIONSMinimum 10 years plus proven sales track record in the software or consulting industries Experience selling professional services solutions with previously demonstrated success Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level Experience in managing the complex sale and delivering client-focused solutions based on specific customer needs Passion for professional services and a love of sales Experience of selling implementation services of business applications preferred Knowledge and appreciation of cloud-based technologies Strong team spirit and desire to work in a collaborative environment Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills Experience working with a complex software product company’s professional services team (preferred) BA/BS degree or equivalent experienceADDITIONAL INFORMATIONApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking

Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description The PMO will be responsible defining the Kimble standards of governance, project management best practices and standardised internal processes. The PMO is responsible for Professional Services operational functions, including monitoring the completion of Kimble contracts to customers and suppliers and Professional Services Resource Management, as well as internal process improvements, change management and project management standards.The PMO ensures strategic alignment between business objectives and projects executed which will be coupled with the key metrics defined for the coming year. PMO will focus to maintain consistency and best practice through standardisation and the introduction of economies of repetition throughout the project lifecycle. In addition, the PMO will be responsible for driving project velocity to increase overall ROI.The PMO is the source of documentation, guidance and metrics on the team of all internal processes, project management, project execution and project close down. This includes communicating, coaching, and guiding Engagement Owners and Consultants to a successful completion of their committed projects as well as an alliance with Customers Success and other areas of Customer For Life. This will ensure synergy and compliance with an approved Best Practise way of working; and the execution of a global one way of working. ResponsibilitiesManage commercials between customer engagements to ensure commercial sign-off and back-to-back associate work order sign-off Ensuring Kimble’s own internal system (K4K) accurately reflects commercial arrangements Continuous improvement efforts to positively impact business results – ultimately through Utilisation and accurate Revenue Forecasting. Foster project management and change management disciplines and work closely with our methodology owner to deploy business transformation tools/practice to drive alignment with strategy and priorities Organise the PMO in such a way as to provide the most efficient use of resource to achieve progression of overall PMO maturity Enable the tracking of projects through timely project reporting and in doing so: define and track project phases, goals, schedule, budgets, risks and deliverables that support business goals all the while ensuring absolute efficiency Guiding, coaching and communication with Project owners including those managed by 3rd Party Contractors and consultants Review and overhaul of current project document maintenance and management Monitoring and managing project execution through delivery metrics Effectively communicate and manage expectations of the wider business Report on the overall status of all projects on a monthly basis and ensure there is a ‘go to green’ plan in place Align Professional Services with the wider Kimble organisation wherever possible; Develop and maintain close alliance with Customer Success and other areas within Customer For LifeRequirements Must Have:BA/BS Degree in Computer Science, related fields, or equivalent industry experience Ability to embrace change, new challenges and learning – you will need to become proficient in Kimble PSA solution in a fast-paced environment Self-starter, highly motivated and a good team player Strong written and verbal communication skills Ability to listen Ability to lead and manage effectively High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedbackDesirable:Prior PMO experience in a similar environment Knowledge and appreciation of cloud-based technologies Passion for process improvement and pride in a job well done Domain Specific experience encompassing Professional Services in a business context Knowledge or use of Kimble Accounting or Financial Appreciation of basic accounting principlesBenefitsCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holidayAdditional InformationApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description As a Technical Product Support Specialist you will play a critical role in helping our global customers achieve success by managing relationships and responding to their questions and service requests. You aren’t afraid to get your hands dirty to tackle any issues with the product.  You will work closely with our Development team resolve support issues. You will interact with our Implementations team to build a solid understanding of customer needs, core requirements and trends in product usage.This is an excellent opportunity for a high-energy, driven, and technically creative individual who loves working with SAAS products, to tinker with application, interested in adding value, learning, and growing with the organization.  You will be an integral part of a small, but growing global team and have the opportunity to influence change across the organization. Responsibilities Provide support and technical issue resolution to our global customer base.Present customers with continuous updates and solutions within our SLAs until resolution Document support tickets for all customer interactions and inquires until resolution Build deep knowledge of Kimble products and become a subject matter expert. Investigate current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that can be improved Assist with knowledge transfer to both external customers and internal teams. Work closely with the development team on troubleshooting escalated issues, providing detailed input to diagnose and resolve client issues Participate in generating training materials, knowledge base articles, and occasionally customer facing documentationh3>Role Requirement <sSelf-motivated with a strong desire to deliver results in a fast-paced complex environment 2-4 years Customer Support or Technical Support experience for SaaS based solutions Proven ability to manage and prioritize multiple tasks and projects Strong understanding CRM solutions - Salesforce and Zendesk a plus Bachelor’s Degree in Computer Science, Information Technology, or related degree Excellent written and verbal communication skills Knowledge of general software development processes Demonstrated ability to build and maintain positive relationships, team objectives and owning the customer experience to the highest satisfaction until resolutionBenefitsCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holiday Additional InformationApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.  Role Description As a Customer Success Manager, you are responsible for customer success. Customer Success is a shared responsibility for every Kimble employee. We strongly believe in nurturing our customers and strive for optimal use of our products and services.As a Customer Success Manager, you will be responsible for the customer’s journey with Kimble. After deploying our PSA solution, you’ll be responsible for ongoing enablement of the customer and identify training, upsell and services opportunities, sharing best practices and ensure optimal Kimble value and full adoption within the customers organization.Your objective is to create a high level of customer satisfaction and loyalty, by building solid relationships with our customers. You are the face of Kimble and you will liaise between the customer’s executives, management, operations, business stakeholders and key-users on the one hand and Kimble development. product support, implementation partners and professional services on the other. You will play a crucial role in reporting back and interacting with these departments in order to have them understand our customer needs, create visibility and assist in improving (Customer Success) processes and product.Being a Customer Success Manager include activities such as: visiting customers, writing up field notes and capturing ideas and requirements that will improve our products and services. You will be responsible for managing customers by communicating regularly with these customers and evaluate satisfaction and proactively identify upcoming needs. In short; you will manage the customer journey through all phases of the relationship.You’re passionate about driving and owning customer success and you are taking responsibility for any follow ups needed. You are willing to go the extra mile for our customers in order to make sure our customers get what they need.We are looking for Customer Success Managers who know how to approach customers in a proactive, polite, direct and consultative manner.  Responsibilities Build and maintain strong relationships with assigned accounts; create trust with key customer stakeholders ensuring high degree of customer satisfaction and brand loyaltyOn-board new accounts and ensure a successful implementation Diligently capture, track & monitor customer activities and their status and identify areas of concern and opportunity Manage incoming service requests (project) Manage Kimble upgrades completing Sandbox, testing and production Go-Live Increasing customers' understanding of Kimble PSA solution to drive full product adoption Map the Customer Journey and capture best practices. Safeguard renewals and prevent churn Increase customer references Principle contact for a portfolio of about 25 customers Lead escalations by representing the customer and manage customer expectations Create and own customer account plans Perform internal and external periodic 360 business reviewsRole Requirements BA/BS Degree in Computer Science or related field or equivalent industry experienceMust embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Preferably: professional services domain expertise Knowledge of SalesForce.com Knowledge and appreciation of cloud-based technologies Willingness to travel up to 40% Strong written and verbal communication, ability to listen. Ability to lead and manage effectively. Self-starter, highly motivated and a good team player Passion for customer success, consultancy and customer services Able to manage the longevity of any relationship (conflict resolution skills) High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedbackBenefitsCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holiday Additional Information Applicants must have the right to live and work in the UK Kimble operates pre-employment background checking 

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description As a Customer Success Manager, you are responsible for customer success. Customer Success is a shared responsibility for every Kimble employee. We strongly believe in nurturing our customers and strive for optimal use of our products and services.As a Customer Success Manager, you will be responsible for the customer’s journey with Kimble. After deploying our PSA solution, you’ll be responsible for ongoing enablement of the customer and identify training, upsell and services opportunities, sharing best practices and ensure optimal Kimble value and full adoption within the customers organization.Your objective is to create a high level of customer satisfaction and loyalty, by building solid relationships with our customers. You are the face of Kimble and you will liaise between the customer’s executives, management, operations, business stakeholders and key-users on the one hand and Kimble development. product support, implementation partners and professional services on the other. You will play a crucial role in reporting back and interacting with these departments in order to have them understand our customer needs, create visibility and assist in improving (Customer Success) processes and product.Being a Customer Success Manager include activities such as: visiting customers, writing up field notes and capturing ideas and requirements that will improve our products and services. You will be responsible for managing customers by communicating regularly with these customers and evaluate satisfaction and proactively identify upcoming needs. In short; you will manage the customer journey through all phases of the relationship.You’re passionate about driving and owning customer success and you are taking responsibility for any follow ups needed. You are willing to go the extra mile for our customers in order to make sure our customers get what they need.We are looking for Customer Success Managers who know how to approach customers in a proactive, polite, direct and consultative manner. ResponsibilitiesBuild and maintain strong relationships with assigned accounts; create trust with key customer stakeholders ensuring high degree of customer satisfaction and brand loyalty On-board new accounts and ensure a successful implementation Diligently capture, track & monitor customer activities and their status and identify areas of concern and opportunity Manage incoming service requests (project) Manage Kimble upgrades completing Sandbox, testing and production Go-Live Increasing customers' understanding of Kimble PSA solution to drive full product adoption Map the Customer Journey and capture best practices. Safeguard renewals and prevent churn Increase customer references Principle contact for a portfolio of about 25 customers Lead escalations by representing the customer and manage customer expectations Create and own customer account plans Perform internal and external periodic 360 business reviewsRole RequirementsBA/BS Degree in Computer Science or related field or equivalent industry experience Must embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Preferably: professional services domain expertise Knowledge of SalesForce.com Knowledge and appreciation of cloud-based technologies Willingness to travel up to 40% Strong written and verbal communication, ability to listen. Ability to lead and manage effectively. Self-starter, highly motivated and a good team player Passion for customer success, consultancy and customer services Able to manage the longevity of any relationship (conflict resolution skills) High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedback BenefitsCompetitive basic salary commensurate with experience Performance related bonus Company health & dental plan 401(k) program 20 days holiday 8 days paid US holidays Additional InformationApplicants must have the right to live and work in the US Kimble operates pre-employment background checking 

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description As a Functional Consultant, you are responsible for assisting with and/or leading functional implementations of Kimble, as well as supporting Business Consultants in delivering business change. This includes activities such as: running workshops, capturing requirements, configuring Kimble based on gathered requirements, testing support, training customers, Kimble activation, and post go-live stabalization.Your objective is to provide quality deliverables, to budget, while working with Technical Services, Product team, Customer Success, and implementation partners. You will play a crucial role in interacting with our internal departments to have them understand our customer needs, and assist in improving our internal processes and product. ResponsibilitiesProvide domain knowledge and expertise to support the sales team Gather and document functional requirements Provide functional consultancy on Kimble features aligned to customer’s business needs Carry out Kimble configuration in line with requirements Perform Quality Assurance checks for Kimble Implementations Carry out Services work for customers or support our partners in providing Services work for customers Improve, develop and share best practices with team members Work closely with Support, Technical Services, Development and Products teams Think strategically about the long-term impact of solutions on the customer environment, resources and ability to be successfulRole RequirementsBA/BS Degree in Computer Science, related fields, or equivalent industry experience Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Knowledge of SalesForce.com Professional services domain experience Knowledge and appreciation of cloud-based technologies Willingness to travel Strong written and verbal communication skills Ability to listen Ability to lead and manage effectively Self-starter, highly motivated and a good team player Passion for consultancy and customer service High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedbackBenefitsCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holidayAdditional InformationApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description As a Functional Consultant, you are responsible for assisting with and/or leading functional implementations of Kimble, as well as supporting Business Consultants in delivering business change.  This includes activities such as: running workshops, capturing requirements, configuring Kimble based on gathered requirements, testing support, training customers, Kimble activation, and post go-live stabalization.Your objective is to provide quality deliverables, to budget, while working with Technical Services, Product team, Customer Success, and implementation partners. You will play a crucial role in interacting with our internal departments to have them understand our customer needs, and assist in improving our internal processes and product. ResponsibilitiesProvide domain knowledge and expertise to support the sales team Gather and document functional requirements Provide functional consultancy on Kimble features aligned to customer’s business needs Carry out Kimble configuration in line with requirements Perform Quality Assurance checks for Kimble Implementations Carry out Services work for customers or support our partners in providing Services work for customers Improve, develop and share best practices with team members Work closely with Support, Technical Services, Development and Products teams Think strategically about the long-term impact of solutions on the customer environment, resources and ability to be successfulRole RequirementsBA/BS Degree in Computer Science, related fields, or equivalent industry experience Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Knowledge of SalesForce.com Professional services domain experience Knowledge and appreciation of cloud-based technologies Willingness to travel Strong written and verbal communication skills Ability to listen Ability to lead and manage effectively Self-starter, highly motivated and a good team player Passion for consultancy and customer service High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedbackBenefitsCompetitive basic salary commensurate with experience Performance related bonus Company health & dental plan 401(k) 20 days holiday 8 days paid US holidaysAdditional InformationApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking