Kimble is a cloud-based (SAAS) Professional Services Automation (PSA) solution which streamlines business processes, drives cost efficiencies and delivers the engine for growth within services companies. It enables the holistic management of an entire business, rather than the traditionally narrow focus on operations, sales or delivery.

Kimble is the only PSA tool designed by experts from within the industry. Our rich understanding of business needs and the broader Professional Services business environment has been critical to the success of Kimble’s product design, implementation and after sales support.

Kimble was designed and built for the Force.com platform and closely integrates with Salesforce’s Sales Cloud which provides complimentary CRM functionality. Since our foundation in 2010, Kimble has become one of the most successful ISV’s available on Salesforce’s AppExchange. We have continually grown at 70% per year and have recently secured significant investment from the prestigious Silicon-Valley based technology investor, Accel-KKR, to fuel further expansion.

We are proud to have a loyal customer base that has consistently rated us as a category leader in G2, and are committed to delivering an excellent experience through our product and our people that will keep us there.

As a Technical Consultant, you are responsible for leading the technical implementation of Kimble. This includes activities such as: running workshops, capturing requirements, configuring Kimble interfaces based on gathered requirements, migrating data via ETL tools, training customers, and post go-live stabalization.

Your objective is to provide quality deliverables, to budget, while working with Professional Services, Product Management, Customer Success, and Implementation partners. You will work closely with Project Managers, Solution Architects and Functional Consultants within the PS Team to achieve this success. Additionally, you will be a key contributor to our internal processes, methods and tools to ensure we deliver consistently and efficiently to customers.

RESPONSIBILITIES

·      Gather and document technical requirements and publish these to the knowledge base where necessary

·      Create technical design specifications from which

·      Provide technical consultancy on Kimble features aligned to customer’s business needs

·      Facilitate workshop sessions with customer business and technical personnel to drive out requirements and solutions

·      Carry out Kimble configuration to support customer requirements

·      Perform Quality Assurance checks for Kimble Implementations

·      Improve, develop and share best practices with team members

·      Evolve methods & tools to increase delivery efficiency

·      Work closely with Support and Product Teams

·      Configure customer environments using standard Salesforce components

ROLE REQUIREMENTS

·      3+ years experience in the software / services industry in the role of Technical Consultant

·      Extensive experience in the implementation of Enterprise software, ideally cloud-based

·      Extensive experience of delivering technical solutions requiring integration of multiple applications

·      Experience of working for a Professional Services / Consulting company with a sound understanding of the underlying business model

·      Experience in defining and executing data migration strategies

·      Demonstrated ability to communicate, present and influence credibly and effectively with both technical and business personnel

·      Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment

·      Knowledge of the Salesforce Force.com platform is desirable but not mandatory

·      Willingness to travel (mostly within the UK)

·      Strong written and verbal communication skills

·      Self-starter, highly motivated and a good team player

·      Passion for consultancy and customer service

High sense of operational excellence, disciplined working and effective time management

Competitive Benefit Offering

Other Information

All applications must have the right to live and work in the country for which they are applying. Offers are conditional on candidates satisfactorily completing pre-employment background screening.

Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

Kimble is a cloud-based Professional Services Automation (PSA) solution which streamlines business processes, drives cost efficiencies and delivers the engine for growth within services companies. It enables the holistic management of an entire business, rather than the traditionally narrow focus on operations, sales or delivery. In a single product, Kimble provides the combined functionality of proposal management, delivery, time & expense recording and financial reporting systems, thereby dramatically reducing process complexity and boosting productivity. It is the only genuinely integrated solution providing support for all the key business processes.

Kimble offers superior insight with real-time diagnostics and KPI reporting, which gives instant visibility into the health of a business and allows customers to better plan and control their future. From sales, through delivery, to billing, Kimble will measure and accurately report your current and projected performance and facilitate the appropriate adjustments in resourcing.

Kimble is the only PSA tool designed by experts from within the industry. Our rich understanding of business needs and the broader Professional Services business environment has been critical to the success of Kimble’s product design, implementation and after sales support.

Kimble was designed and built for the Force.com platform and closely integrates with Salesforce’s Sales Cloud which provides complimentary CRM functionality. Since our foundation in 2010, Kimble has become one of the most successful ISV’s available on Salesforce’s AppExchange. We have continually grown year over year and have recently secured significant investment from the prestigious Silicon-Valley based technology investor, Accel-KKR, to fuel further expansion.

We are proud to have a loyal customer base that has consistently rated us as a category leader in G2, and are committed to delivering an excellent experience through our product and our people that will keep us there.

Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

A Solution Architect is responsible for guiding and assisting enablement teams to complete the successful delivery of Kimble projects. They will provide better-practice advice and draw upon a wealth of industry experience to ensure that customers and managers achieve business benefits in line with their stated requirements.

Responsibilities

Planning, execution and management of complex engagements
Be accountable for successful delivery of all project phases, overall engagement and
project planning
Ensure successful delivery of Kimble solutions
Work closely with customer to translate business objectives into technical requirements
Provide recommendations and strategies to address business and technical needs
Ensure all stages of the project are adhering to determined architecture principles
Undertake architecture design in practice and in concept
Influence project timeline and customer expectations
Oversee a portfolio of projects/ implementations
Leverage business and technical knowledge to address architecture and implementation challenges
Collaborate with Kimble’s Solution Engineers and Sales teams in scoping prospective projects
Manage the technical relationship with Kimble’s customers, acting as Kimble representative and as an escalation point throughout implementation
Drive internal initiatives to improve the tools & methods used by implementation teams to build scale and efficiency
Provide technical expertise and support on the Kimble PSA and its business application to internal teams

Qualifications:

Extensive implementation experience working with enterprise application SaaS products delivering solutions to large, multi-national organisations involving complex application and integration architectures
Demonstrated success as a Solution Architect in implementing enterprise SaaS product(s)
Extensive experience with complex SaaS products. ERP or PSA experience a big plus
Excellent customer facing skills. Proficient at building deep relationships at all levels within customer, business & technology partners and internal Kimble teams alike
Excellent written and verbal communication skills
Ability to create and drive implementation strategies
Force.com experience a plus

Kimble offers a competitive salary and benefit package.

Other Information

All applications must have the right to live and work in the country for which they are applying. Offers are conditional on candidates satisfactorily completing pre-employment background screening.

Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

Kimble is a cloud-based (SAAS) Professional Services Automation (PSA) solution which streamlines business processes, drives cost efficiencies and delivers the engine for growth within services companies. It enables the holistic management of an entire business, rather than the traditionally narrow focus on operations, sales or delivery.

Kimble is the only PSA tool designed by experts from within the industry. Our rich understanding of business needs and the broader Professional Services business environment has been critical to the success of Kimble’s product design, implementation and after sales support.

Kimble was designed and built for the Force.com platform and closely integrates with Salesforce’s Sales Cloud which provides complimentary CRM functionality. Since our foundation in 2010, Kimble has become one of the most successful ISV’s available on Salesforce’s AppExchange. We have continually grown at 70% per year and have recently secured significant investment from the prestigious Silicon-Valley based technology investor, Accel-KKR, to fuel further expansion.

We are proud to have a loyal customer base that has consistently rated us as a category leader in G2, and are committed to delivering an excellent experience through our product and our people that will keep us there.

Job Description

You will join a team responsible for providing support to our client Kimble installations on the Salesforce Platform (PaaS) working with Kimble Support, Professional Services and our Customer Success Managers.

The Support Services team’s focus is troubleshooting, review, and analysis of customer-reported issues. Support’s objective is to understand the customer’s configuration setup and provide context and explanation for the observed behavior and position the customer to be a more savvy user of their delivered solution as well as have a clear view of their options and paths for further evolution of their setup. Should we encounter system functional issues, Support advocates for the customer in highlighting, pursuing, and communicating the solution path with internal teams to resolve the customer experience.

Principal Activities

Troubleshooting/investigation of customer-reported issues and questions
Communication and analysis of relevant concepts, configuration setups, and product information
Positioning and accommodation of relevant Kimble capabilities and services
Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues
Enablement and engagement with colleague teams – Education, Customer Success, Service Delivery, Sales – to recognize and identify action opportunities and optimize collaboration to enhance customer experience
Time-specific shift attendance and resource schedule compliance for coverage purposes. Occasional shifted and off-hours tasks may be required
Ability to be successful in self-management and discipline towards attendance, communication quality, and team participation
Voice and video meetings with customers and colleagues
Education and coaching of peer team members in product knowledge, customer communication, and soft-skill development

Qualifications and Skills

Familiar general knowledge of modern web technology and accessibility – e.g., Server-client relationship, DOM, REST API, HTML/CSS/Javascript stack, HTTP statuses, modern web browsers and operating systems, mobile applications/device types, SaaS/PaaS architecture, etc.
Familiar knowledge of software development lifecycle – from roadmap to development to QA to deployment
Experience with relational database structures (SQL, SOQL, etc), techniques and considerations for traversing related data tables/objects
Sound communication skills including business writing and excellent spoken and written English
Ability to articulate technical concepts into concise and understandable explanations for a less technical reader
Demonstrable skill in analysis or technical problem solving in Enterprise-class SAAS application
Self-management, ability to maintain productivity and quality without constant direct supervision
Hold or be studying a computer science or software engineering related degree or comparable and demonstrable knowledge of key concepts
2-4 years of experience in a Business-to-Business technical support capacity dealing with business-critical customer operations
Specific knowledge of Salesforce, Apex, and the master-detail object model are a significant plus, though not required

Additional Information

Kimble is an equal opportunities employer.
Applications are invited only from candidates who have the right to live and work in the country for which they are applying
Package & Benefits: A comprehensive range of benefits including life assurance, private medical cover, holidays, pension and bonus

Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

RESPONSIBILITIES

·   Manages project scope according to contractual commitments

·   Identifies and manages scope changes and gains commercial agreement with the customer

·   Applies methodology meticulously whilst adhering to contractual obligations

·   Contributes significantly to methodology & tooling development

·   Manages both Executive and Operational level stakeholder relationships

·   Strictly applies and adheres to project governance procedures

·   Identifies and manages all risks & issues through to successful mitigation

·   Comfortable in running workshop sessions with customer teams

·   Manages commercial budgets scrupulously

·   Equally comfortable managing a single large project or multiple small / medium sized projects simultaneously

·   Provides clear direction to project teams

·   Creates satisfied and referenceable customers

·   Supports a smooth transition from the Sales cycle into the Implementation phase

QUALIFICATIONS

·   Minimum of 5 years in the software / services industry with a minimum of 2 years in the role of Project Manager

·  Experience in the implementation of Enterprise software, ideally cloud-based

·   Experience of working in the Professional Services / Consulting market with a sound understanding of the underlying business model and business processes

·   Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level

·   A recognized Project Management qualification is desirable but not mandatory

·   Experience of the PSA software category is desirable but not mandatory

·   Knowledge of the Salesforce Force.com platform is desirable but not mandatory

·   Strong team spirit and desire to work in a collaborative environment

·   Excellent listening, negotiation and presentation skills

·   Excellent verbal and written communications skills

Kimble offers a competitive benefits package.

ADDITIONAL INFORMATION

·   Applicants must have the right to live and work in the country for which they are applying

·   Kimble operates pre-employment background checking

Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

RESPONSIBILITIES

·   Manages project scope according to contractual commitments

·   Identifies and manages scope changes and gains commercial agreement with the customer

·   Applies methodology meticulously whilst adhering to contractual obligations

·   Contributes significantly to methodology & tooling development

·   Manages both Executive and Operational level stakeholder relationships

·   Strictly applies and adheres to project governance procedures

·   Identifies and manages all risks & issues through to successful mitigation

·   Comfortable in running workshop sessions with customer teams

·   Manages commercial budgets scrupulously

·   Equally comfortable managing a single large project or multiple small / medium sized projects simultaneously

·   Provides clear direction to project teams

·   Creates satisfied and referenceable customers

·   Supports a smooth transition from the Sales cycle into the Implementation phase

QUALIFICATIONS

·   Minimum of 5 years in the software / services industry with a minimum of 2 years in the role of Project Manager

·  Experience in the implementation of Enterprise software, ideally cloud-based

·   Experience of working in the Professional Services / Consulting market with a sound understanding of the underlying business model and business processes

·   Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level

·   A recognized Project Management qualification is desirable but not mandatory

·   Experience of the PSA software category is desirable but not mandatory

·   Knowledge of the Salesforce Force.com platform is desirable but not mandatory

·   Strong team spirit and desire to work in a collaborative environment

·   Excellent listening, negotiation and presentation skills

·   Excellent verbal and written communications skills

Kimble offers a competitive benefits package.

ADDITIONAL INFORMATION

·   Applicants must have the right to live and work in the country for which they are applying

·   Kimble operates pre-employment background checking

Kimble is a cloud-based Professional Services Automation (PSA) solution which streamlines business processes, drives cost efficiencies and delivers the engine for growth within services companies. It enables the holistic management of an entire business, rather than the traditionally narrow focus on operations, sales or delivery. In a single product, Kimble provides the combined functionality of proposal management, delivery, time & expense recording and financial reporting systems, thereby dramatically reducing process complexity and boosting productivity. It is the only genuinely integrated solution providing support for all the key business processes.

Kimble offers superior insight with real-time diagnostics and KPI reporting, which gives instant visibility into the health of a business and allows customers to better plan and control their future. From sales, through delivery, to billing, Kimble will measure and accurately report your current and projected performance and facilitate the appropriate adjustments in resourcing. Kimble is the only PSA tool designed by experts from within the industry. Our rich understanding of business needs and the broader Professional Services business environment has been critical to the success of Kimble’s product design, implementation and after sales support.

Kimble was designed and built for the Force.com platform and closely integrates with Salesforce’s Sales Cloud which provides complimentary CRM functionality. Since our foundation in 2010, Kimble has become one of the most successful ISV’s available on Salesforce’s AppExchange. We have continually grown year over year and have recently secured significant investment from the prestigious Silicon-Valley based technology investor, Accel-KKR, to fuel further expansion.

We are proud to have a loyal customer base that has consistently rated us as a category leader in G2, and are committed to delivering an excellent experience through our product and our people that will keep us there.

.Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

ROLE DESCRIPTION

As a Service Delivery Consultant, you are responsible for owning and managing Customer services requests and feature implementations. This includes activities such as meeting with customers, reviewing business process, capturing requirements, configuring Kimble based on gathered requirements, support of testing, customer training and post deployment support.

The Service Delivery Consultant is responsible for assisting with service requests from customers post implementation, providing a level of estimate for any new or customer functionality a customer requires.  SD Consultants will take defined requirements and configure Kimble in the customers Sandbox environment, testing the configuration, training the customer on use and moving the configuration to production.  SD provides high quality deliverables, to budget, by working with Customer Success Managers. Additionally, you will be a key owner or contributor to our internal processes, methods and tools to ensure we deliver consistently and efficiently to customers.

RESPONSIBILITIES

Distil customer requirements into functional requirements
Provide advice on Kimble features aligned to customer’s business needs
Comfortable in running sessions with customer personnel
Carry out Kimble feature configuration in line with requirements
Improve, develop and share best practices with team members
Evolve methods & tools to increase delivery efficiency
Work closely with other internal Teams

ROLE REQUIREMENTS

Minimum of 2 years in the software / services industry with demonstrated experience as a Support Analyst or Consultant
Understanding of Enterprise software, ideally cloud-based
Experience of working for a Professional Services / Consulting company with a sound understanding of the underlying business model and business processes
Demonstrated ability to communicate, present and influence credibly and effectively
Ability to embrace change, new challenges and learning – you will need to become an expert in Kimble PSA solution in a fast-paced environment
Knowledge of the Salesforce Force.com platform is desirable but not mandatory
Strong written and verbal communication skills
Self-starter, highly motivated and a good team player
Passion for customer service and putting the customer at the forefront of everything you do
High sense of operational excellence, disciplined working and effective time management

Kimble operates pre-employment screening. All candidates must be eligible to work in the country for which they are applying.

Kimble is a cloud-based Professional Services Automation (PSA) solution which streamlines business processes, drives cost efficiencies and delivers the engine for growth within services companies. It enables the holistic management of an entire business, rather than the traditionally narrow focus on operations, sales or delivery. In a single product, Kimble provides the combined functionality of proposal management, delivery, time & expense recording and financial reporting systems, thereby dramatically reducing process complexity and boosting productivity. It is the only genuinely integrated solution providing support for all the key business processes.

Kimble offers superior insight with real-time diagnostics and KPI reporting, which gives instant visibility into the health of a business and allows customers to better plan and control their future. From sales, through delivery, to billing, Kimble will measure and accurately report your current and projected performance and facilitate the appropriate adjustments in resourcing. Kimble is the only PSA tool designed by experts from within the industry. Our rich understanding of business needs and the broader Professional Services business environment has been critical to the success of Kimble’s product design, implementation and after sales support.

Kimble was designed and built for the Force.com platform and closely integrates with Salesforce’s Sales Cloud which provides complimentary CRM functionality. Since our foundation in 2010, Kimble has become one of the most successful ISV’s available on Salesforce’s AppExchange. We have continually grown at 70% per year and have recently secured significant investment from the prestigious Silicon-Valley based technology investor, Accel-KKR, to fuel further expansion.

We are proud to have a loyal customer base that has consistently rated us as a category leader in G2, and are committed to delivering an excellent experience through our product and our people that will keep us there.

Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

Role Description

You will join a team responsible for providing support to our client Kimble installations on the Salesforce Platform (PaaS) working with Kimble Support, Professional Services and our Customer Success Managers.

The Support Services team’s focus is troubleshooting, review, and analysis of customer-reported issues. Support’s objective is to understand the customer’s configuration setup and provide context and explanation for the observed behavior and position the customer to be a more savvy user of their delivered solution as well as have a clear view of their options and paths for further evolution of their setup. Should we encounter system functional issues, Support advocates for the customer in highlighting, pursuing, and communicating the solution path with internal teams to resolve the customer experience.

Principal Activities

·      Troubleshooting/investigation of customer-reported issues and questions

·      Communication and analysis of relevant concepts, configuration setups, and product information

·      Positioning and accommodation of relevant Kimble capabilities and services

·      Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues

·      Enablement and engagement with colleague teams – Education, Customer Success, Service Delivery, Sales – to recognize and identify action opportunities and optimize collaboration to enhance customer experience

·      Time-specific shift attendance and resource schedule compliance for coverage purposes. Occasional shifted and off-hours tasks may be required

·      Ability to be successful in self-management and discipline towards attendance, communication quality, and team participation

·      Voice and video meetings with customers and colleagues

Qualifications and Skills

·      Familiar general knowledge of modern web technology and accessibility – e.g., Server-client relationship, DOM, REST API, HTML/CSS/Javascript stack, HTTP statuses, modern web browsers and operating systems, mobile applications/device types, SaaS/PaaS architecture, etc.

·      Familiar knowledge of software development lifecycle – from roadmap to development to QA to deployment

·      Experience with relational database structures (SQL, SOQL, etc), techniques and considerations for traversing related data tables/objects

·      Sound communication skills including business writing and excellent spoken and written English

·      Ability to articulate technical concepts into concise and understandable explanations for a less technical reader

·      Demonstrable skill in analysis or technical problem solving

·      Self-management, ability to maintain productivity and quality without constant direct supervision

·      Hold or be studying a computer science or software engineering related degree or comparable and demonstrable knowledge of key concepts

·      Specific knowledge of Salesforce, Apex, and the master-detail object model are a significant plus, though not required

Kimble offers a competitive salary and benefit package.

Other Information

All applications must have the right to live and work in the country for which they are applying. Offers are conditional on candidates satisfactorily completing pre-employment background screening.

Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

Kimble is a cloud-based Professional Services Automation (PSA) solution which streamlines business processes, drives cost efficiencies and delivers the engine for growth within services companies. It enables the holistic management of an entire business, rather than the traditionally narrow focus on operations, sales or delivery. In a single product, Kimble provides the combined functionality of proposal management, delivery, time & expense recording and financial reporting systems, thereby dramatically reducing process complexity and boosting productivity. It is the only genuinely integrated solution providing support for all the key business processes.

Kimble offers superior insight with real-time diagnostics and KPI reporting, which gives instant visibility into the health of a business and allows customers to better plan and control their future. From sales, through delivery, to billing, Kimble will measure and accurately report your current and projected performance and facilitate the appropriate adjustments in resourcing. Kimble is the only PSA tool designed by experts from within the industry. Our rich understanding of business needs and the broader Professional Services business environment has been critical to the success of Kimble’s product design, implementation and after sales support.

Kimble was designed and built for the Force.com platform and closely integrates with Salesforce’s Sales Cloud which provides complimentary CRM functionality. Since our foundation in 2010, Kimble has become one of the most successful ISV’s available on Salesforce’s AppExchange. We have continually grown at 70% per year and have recently secured significant investment from the prestigious Silicon-Valley based technology investor, Accel-KKR, to fuel further expansion.

We are proud to have a loyal customer base that has consistently rated us as a category leader in G2, and are committed to delivering an excellent experience through our product and our people that will keep us there.

Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

Role Description

You will join a team responsible for providing support to our client Kimble installations on the Salesforce Platform (PaaS) working with Kimble Support, Professional Services and our Customer Success Managers.

The Support Services team’s focus is troubleshooting, review, and analysis of customer-reported issues. Support’s objective is to understand the customer’s configuration setup and provide context and explanation for the observed behavior and position the customer to be a more savvy user of their delivered solution as well as have a clear view of their options and paths for further evolution of their setup. Should we encounter system functional issues, Support advocates for the customer in highlighting, pursuing, and communicating the solution path with internal teams to resolve the customer experience.

Principal Activities

·      Troubleshooting/investigation of customer-reported issues and questions

·      Communication and analysis of relevant concepts, configuration setups, and product information

·      Positioning and accommodation of relevant Kimble capabilities and services

·      Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues

·      Enablement and engagement with colleague teams – Education, Customer Success, Service Delivery, Sales – to recognize and identify action opportunities and optimize collaboration to enhance customer experience

·      Time-specific shift attendance and resource schedule compliance for coverage purposes. Occasional shifted and off-hours tasks may be required

·      Ability to be successful in self-management and discipline towards attendance, communication quality, and team participation

·      Voice and video meetings with customers and colleagues

Qualifications and Skills

·      Familiar general knowledge of modern web technology and accessibility – e.g., Server-client relationship, DOM, REST API, HTML/CSS/Javascript stack, HTTP statuses, modern web browsers and operating systems, mobile applications/device types, SaaS/PaaS architecture, etc.

·      Familiar knowledge of software development lifecycle – from roadmap to development to QA to deployment

·      Experience with relational database structures (SQL, SOQL, etc), techniques and considerations for traversing related data tables/objects

·      Sound communication skills including business writing and excellent spoken and written English

·      Ability to articulate technical concepts into concise and understandable explanations for a less technical reader

·      Demonstrable skill in analysis or technical problem solving

·      Self-management, ability to maintain productivity and quality without constant direct supervision

·      Hold or be studying a computer science or software engineering related degree or comparable and demonstrable knowledge of key concepts

·      Specific knowledge of Salesforce, Apex, and the master-detail object model are a significant plus, though not required

Kimble offers a competitive salary and benefit package.

Other Information

All applications must have the right to live and work in the country for which they are applying. Offers are conditional on candidates satisfactorily completing pre-employment background screening.

Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

Kimble is a cloud-based Professional Services Automation (PSA) solution which streamlines business processes, drives cost efficiencies and delivers the engine for growth within services companies. It enables the holistic management of an entire business, rather than the traditionally narrow focus on operations, sales or delivery. In a single product, Kimble provides the combined functionality of proposal management, delivery, time & expense recording and financial reporting systems, thereby dramatically reducing process complexity and boosting productivity. It is the only genuinely integrated solution providing support for all the key business processes.

Kimble offers superior insight with real-time diagnostics and KPI reporting, which gives instant visibility into the health of a business and allows customers to better plan and control their future. From sales, through delivery, to billing, Kimble will measure and accurately report your current and projected performance and facilitate the appropriate adjustments in resourcing. Kimble is the only PSA tool designed by experts from within the industry. Our rich understanding of business needs and the broader Professional Services business environment has been critical to the success of Kimble’s product design, implementation and after sales support.

Kimble was designed and built for the Force.com platform and closely integrates with Salesforce’s Sales Cloud which provides complimentary CRM functionality. Since our foundation in 2010, Kimble has become one of the most successful ISV’s available on Salesforce’s AppExchange. We have continually grown at 70% per year and have recently secured significant investment from the prestigious Silicon-Valley based technology investor, Accel-KKR, to fuel further expansion.

We are proud to have a loyal customer base that has consistently rated us as a category leader in G2, and are committed to delivering an excellent experience through our product and our people that will keep us there.

At Kimble, our Customer Success team is responsible for creating a positive customer journey across a portfolio of Kimble customers in our US and International Business Units, developing long-term relationships with each customer, increasing adoption, and driving advocacy.

The CSM will be responsible for enhancing and improving the customer lifecycle, driving our key Success Pillars of Adoption and Relationships, ensuring on-going Value is delivered throughout their relationship with Kimble.

Responsibilities:

Manage a portfolio of around 20 in-life customers of varying sizes and complexity through their journey with Kimble, advocating for them to drive adoption of Kimble and managing all day-to-day communication
Build strong Operational and Executive relationships with new customers through their implementation of Kimble becoming their primary contact when transitioning to operational use
Coordinate with Kimble Executive Sponsors, where defined, so they are aware of issues and prepared for regular Strategic Business Reviews
Maintain key client details and records of interactions within Kimble CRM system
Develop a deep functional understanding of the features and benefits of Kimble and work with the customer to demonstrate how these will provide value to their business
Follow the guidance provided in the Customer Success Playbook covering periodic activities and actions to be taken in response to events during the customer lifecycle
Constantly assess each customer’s level of adoption across the application and identify areas of improvement
Identify signs of customer dissatisfaction, building mitigating actions into a Success Plan to minimize churn, escalating as appropriate to CS management
Determine and direct customers to the relevant resources (documentation, training, or experts) to solve questions or issues in a timely fashion, requesting commercial coverage as appropriate
Guide customers to renewal of their Kimble subscription
Assist finance in assuring prompt payment of customer invoices
Coordinate interactions with customers and Kimble resources for technical changes to their environments, such as twice-yearly upgrades
Use experience of working with customers to request/suggest improvements to documentation and training material
Encourage customers to engage in advocacy activities such as providing references, writing reviews on external sites, speaking at conferences, and providing case studies
Respond to customer how-to inquiries and small enhancement requests received through support tickets in a timely manner
Manage customer tickets to ensure they are routed to the correct team in Kimble and monitor to successful resolution
As a member of the CSM team identify and implement process improvement initiatives, owning process areas as part of the CSM Playbook as required

Requirements:

Experience of working in a Customer Success or equivalent role for 3 years+
Professional services domain expertise (preferred)
Communication skills, demonstrated ability to understand your audience and speak as appropriate to all levels of business users
Strong written and verbal communication and ability to listen
Ability to lead and manage effectively
Self-starter, highly motivated and a good team player
Passion for customer success, consultancy, and customer services
Able to develop and manage the longevity of relationship
High sense of operational excellence, disciplined working, and effective time management
Ability to accept and deliver feedback
Technical inquisitiveness, self-starters, those who are self-directed learners
Knowledge and appreciation of cloud-based technologies and SaaS platforms
Knowledge of SalesForce.com Platform and CRM/PSA (preferred)
Bachelor’s Degree Preferred

Kimble offers a competitive salary and benefit package.

Other Information

All applications must have the right to live and work in the country for which they are applying. Offers are conditional on candidates satisfactorily completing pre-employment background screening.

Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

Kimble is a cloud-based Professional Services Automation (PSA) solution which streamlines business processes, drives cost efficiencies and delivers the engine for growth within services companies. It enables the holistic management of an entire business, rather than the traditionally narrow focus on operations, sales or delivery. In a single product, Kimble provides the combined functionality of proposal management, delivery, time & expense recording and financial reporting systems, thereby dramatically reducing process complexity and boosting productivity. It is the only genuinely integrated solution providing support for all the key business processes.

Kimble offers superior insight with real-time diagnostics and KPI reporting, which gives instant visibility into the health of a business and allows customers to better plan and control their future. From sales, through delivery, to billing, Kimble will measure and accurately report your current and projected performance and facilitate the appropriate adjustments in resourcing. Kimble is the only PSA tool designed by experts from within the industry. Our rich understanding of business needs and the broader Professional Services business environment has been critical to the success of Kimble’s product design, implementation and after sales support.

Kimble was designed and built for the Force.com platform and closely integrates with Salesforce’s Sales Cloud which provides complimentary CRM functionality. Since our foundation in 2010, Kimble has become one of the most successful ISV’s available on Salesforce’s AppExchange. We have continually grown at 70% per year and have recently secured significant investment from the prestigious Silicon-Valley based technology investor, Accel-KKR, to fuel further expansion.

We are proud to have a loyal customer base that has consistently rated us as a category leader in G2, and are committed to delivering an excellent experience through our product and our people that will keep us there.

At Kimble, our Customer Success team is responsible for creating a positive customer journey across a portfolio of Kimble customers in our US and International Business Units, developing long-term relationships with each customer, increasing adoption, and driving advocacy.

The CSM will be responsible for enhancing and improving the customer lifecycle, driving our key Success Pillars of Adoption and Relationships, ensuring on-going Value is delivered throughout their relationship with Kimble.

Responsibilities:

Manage a portfolio of around 20 in-life customers of varying sizes and complexity through their journey with Kimble, advocating for them to drive adoption of Kimble and managing all day-to-day communication
Build strong Operational and Executive relationships with new customers through their implementation of Kimble becoming their primary contact when transitioning to operational use
Coordinate with Kimble Executive Sponsors, where defined, so they are aware of issues and prepared for regular Strategic Business Reviews
Maintain key client details and records of interactions within Kimble CRM system
Develop a deep functional understanding of the features and benefits of Kimble and work with the customer to demonstrate how these will provide value to their business
Follow the guidance provided in the Customer Success Playbook covering periodic activities and actions to be taken in response to events during the customer lifecycle
Constantly assess each customer’s level of adoption across the application and identify areas of improvement
Identify signs of customer dissatisfaction, building mitigating actions into a Success Plan to minimize churn, escalating as appropriate to CS management
Determine and direct customers to the relevant resources (documentation, training, or experts) to solve questions or issues in a timely fashion, requesting commercial coverage as appropriate
Guide customers to renewal of their Kimble subscription
Assist finance in assuring prompt payment of customer invoices
Coordinate interactions with customers and Kimble resources for technical changes to their environments, such as twice-yearly upgrades
Use experience of working with customers to request/suggest improvements to documentation and training material
Encourage customers to engage in advocacy activities such as providing references, writing reviews on external sites, speaking at conferences, and providing case studies
Respond to customer how-to inquiries and small enhancement requests received through support tickets in a timely manner
Manage customer tickets to ensure they are routed to the correct team in Kimble and monitor to successful resolution
As a member of the CSM team identify and implement process improvement initiatives, owning process areas as part of the CSM Playbook as required

Requirements:

Experience of working in a Customer Success or equivalent role for 3 years+
Professional services domain expertise (preferred)
Communication skills, demonstrated ability to understand your audience and speak as appropriate to all levels of business users
Strong written and verbal communication and ability to listen
Ability to lead and manage effectively
Self-starter, highly motivated and a good team player
Passion for customer success, consultancy, and customer services
Able to develop and manage the longevity of relationship
High sense of operational excellence, disciplined working, and effective time management
Ability to accept and deliver feedback
Technical inquisitiveness, self-starters, those who are self-directed learners
Knowledge and appreciation of cloud-based technologies and SaaS platforms
Knowledge of SalesForce.com Platform and CRM/PSA (preferred)
Bachelor’s Degree Preferred

Kimble offers a competitive salary and benefit package.

Other Information

All applications must have the right to live and work in the country for which they are applying. Offers are conditional on candidates satisfactorily completing pre-employment background screening.

Our teams are a dynamic mix of talented and ambitious people who share a passion to improve the way Professional Services companies do business. We are an equal opportunities employer and we operate a recruitment policy that welcomes diversity and flexible working patterns to achieve our aim of attracting the very best people to our company.

Kimble Applications is a global leader in Professional Services Automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

ROLE DESCRIPTION

As a Functional Consultant, you are responsible for leading all functional aspects of Kimble implementations. This includes activities such as running workshops, reviewing business process, capturing requirements, configuring Kimble based on gathered requirements, support of testing, customer training and post go-live stabilization.

Your objective is to deliver a system and a way of working that supports the needs of customers who are fully ready to adopt Kimble at the heart of their business. You will work closely with Project Managers and Technical Consultants within the PS Team to achieve this success. Additionally, you will be a key owner or contributor to our internal processes, methods and tools to ensure we deliver consistently and efficiently to customers.

RESPONSIBILITIES

·   Undertake business impact assessments to highlight process changes

·   Gather and document functional requirements

·   Provide functional consultancy on Kimble features aligned to customer’s business needs

·   Comfortable in running workshop sessions with customer personnel who range from Exec to Operational level

·   Carry out Kimble configuration in line with requirements

·   Perform Quality Assurance checks for Kimble Implementations

·   Improve, develop and share best practices with team members

·   Evolve methods & tools to increase delivery efficiency

·   Work closely with Support and Product Teams

ROLE REQUIREMENTS

·   Minimum of 3 years in the software / services industry with demonstrated experience as a Functional Consultant

·   Extensive experience in the implementation of Enterprise software, ideally cloud-based

·   Experience of working for a Professional Services / Consulting company with a sound understanding of the underlying business model and business processes

·   Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level

·   Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment

·   Knowledge of the Salesforce Force.com platform is desirable but not mandatory

·   Willingness to travel (mostly within the UK)

·   Strong written and verbal communication skills

·   Self-starter, highly motivated and a good team player

·   Passion for consultancy and customer service

·   High sense of operational excellence, disciplined working and effective time management

BENEFITS

·   Competitive basic salary commensurate with experience

·   Performance related bonus

·   Family private medical insurance

·   Income protection insurance (75% of Basic Salary)

·   Life cover

·   A pension contribution equivalent to 3% of Basic Salary

·   25 days holiday

ADDITIONAL INFORMATION

·   Applicants must have the right to live and work in the country for which they are applying

·   Kimble operates pre-employment background checking

Kimble Applications is a global leader in Professional Services Automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

ROLE DESCRIPTION

As a Functional Consultant, you are responsible for leading all functional aspects of Kimble implementations. This includes activities such as running workshops, reviewing business process, capturing requirements, configuring Kimble based on gathered requirements, support of testing, customer training and post go-live stabilization.

Your objective is to deliver a system and a way of working that supports the needs of customers who are fully ready to adopt Kimble at the heart of their business. You will work closely with Project Managers and Technical Consultants within the PS Team to achieve this success. Additionally, you will be a key owner or contributor to our internal processes, methods and tools to ensure we deliver consistently and efficiently to customers.

RESPONSIBILITIES

·   Undertake business impact assessments to highlight process changes

·   Gather and document functional requirements

·   Provide functional consultancy on Kimble features aligned to customer’s business needs

·   Comfortable in running workshop sessions with customer personnel who range from Exec to Operational level

·   Carry out Kimble configuration in line with requirements

·   Perform Quality Assurance checks for Kimble Implementations

·   Improve, develop and share best practices with team members

·   Evolve methods & tools to increase delivery efficiency

·   Work closely with Support and Product Teams

ROLE REQUIREMENTS

·   Minimum of 3 years in the software / services industry with demonstrable experience as a Functional Consultant

·   Extensive experience in the implementation of Enterprise software, ideally cloud-based

·   Experience of working for a Professional Services / Consulting company with a sound understanding of the underlying business model and business processes

·   Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level

·   Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment

·   Knowledge of the Salesforce Force.com platform is desirable but not mandatory

·   Willingness to travel

·   Strong written and verbal communication skills

·   Self-starter, highly motivated and a good team player

·   Passion for consultancy and customer service

·   High sense of operational excellence, disciplined working and effective time management

Competitive Benefit Package 

ADDITIONAL INFORMATION

·   Applicants must have the right to live and work in the country for which they are applying

·   Kimble operates pre-employment background checking