About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description As a Technical Product Support Specialist you will play a critical role in helping our global customers achieve success by managing relationships and responding to their questions and service requests. You aren’t afraid to get your hands dirty to tackle any issues with the product.  You will work closely with our Development team resolve support issues. You will interact with our Implementations team to build a solid understanding of customer needs, core requirements and trends in product usage.This is an excellent opportunity for a high-energy, driven, and technically creative individual who loves working with SAAS products, to tinker with application, interested in adding value, learning, and growing with the organization.  You will be an integral part of a small, but growing global team and have the opportunity to influence change across the organization. Responsibilities Provide support and technical issue resolution to our global customer base.Present customers with continuous updates and solutions within our SLAs until resolution Document support tickets for all customer interactions and inquires until resolution Build deep knowledge of Kimble products and become a subject matter expert. Investigate current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that can be improved Assist with knowledge transfer to both external customers and internal teams. Work closely with the development team on troubleshooting escalated issues, providing detailed input to diagnose and resolve client issues Participate in generating training materials, knowledge base articles, and occasionally customer facing documentationh3>Role Requirement <sSelf-motivated with a strong desire to deliver results in a fast-paced complex environment 2-4 years Customer Support or Technical Support experience for SaaS based solutions Proven ability to manage and prioritize multiple tasks and projects Strong understanding CRM solutions - Salesforce and Zendesk a plus Bachelor’s Degree in Computer Science, Information Technology, or related degree Excellent written and verbal communication skills Knowledge of general software development processes Demonstrated ability to build and maintain positive relationships, team objectives and owning the customer experience to the highest satisfaction until resolutionBenefitsCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holiday Additional InformationApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.  Role Description As a Customer Success Manager, you will be responsible for the customer’s journey with Kimble. After deploying our PSA solution, you’ll be responsible for ongoing enablement of the customer and identify training, upsell and services opportunities, sharing best practices and ensure optimal Kimble value and full adoption within the customers organization.Your objective is to create a high level of customer satisfaction and loyalty, by building solid relationships with our customers. You are the face of Kimble and you will liaise between the customer’s executives, management, operations, business stakeholders and key-users on the one hand and Kimble development. product support, implementation partners and professional services on the other. You will play a crucial role in reporting back and interacting with these departments in order to have them understand our customer needs, create visibility and assist in improving (Customer Success) processes and product.Being a Customer Success Manager include activities such as: visiting customers, writing up field notes and capturing ideas and requirements that will improve our products and services. You will be responsible for managing customers by communicating regularly with these customers and evaluate satisfaction and proactively identify upcoming needs. In short; you will manage the customer journey through all phases of the relationship.You’re passionate about driving and owning customer success and you are taking responsibility for any follow ups needed. You are willing to go the extra mile for our customers in order to make sure our customers get what they need.We are looking for Customer Success Managers who know how to approach customers in a proactive, polite, direct and consultative manner.  Responsibilities Build and maintain strong relationships with assigned accounts; create trust with key customer stakeholders ensuring high degree of customer satisfaction and brand loyaltyOn-board new accounts and ensure a successful implementation Diligently capture, track & monitor customer activities and their status and identify areas of concern and opportunity Manage incoming service requests (project) Manage Kimble upgrades completing Sandbox, testing and production Go-Live Increasing customers' understanding of Kimble PSA solution to drive full product adoption Map the Customer Journey and capture best practices. Safeguard renewals and prevent churn Increase customer references Principle contact for a portfolio of about 25 customers Lead escalations by representing the customer and manage customer expectations Create and own customer account plans Perform internal and external periodic 360 business reviewsRole Requirements BA/BS Degree in Computer Science or related field or equivalent industry experienceMust embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Preferably: professional services domain expertise Knowledge of SalesForce.com Knowledge and appreciation of cloud-based technologies Willingness to travel up to 40% Strong written and verbal communication, ability to listen. Ability to lead and manage effectively. Self-starter, highly motivated and a good team player Passion for customer success, consultancy and customer services Able to manage the longevity of any relationship (conflict resolution skills) High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedbackBenefitsCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holiday Additional Information Applicants must have the right to live and work in the UK Kimble operates pre-employment background checking 

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description As a Customer Success Manager, you will be responsible for the customer’s journey with Kimble. After deploying our PSA solution, you’ll be responsible for ongoing enablement of the customer and identify training, upsell and services opportunities, sharing best practices and ensure optimal Kimble value and full adoption within the customers organization.Your objective is to create a high level of customer satisfaction and loyalty, by building solid relationships with our customers. You are the face of Kimble and you will liaise between the customer’s executives, management, operations, business stakeholders and key-users on the one hand and Kimble development. product support, implementation partners and professional services on the other. You will play a crucial role in reporting back and interacting with these departments in order to have them understand our customer needs, create visibility and assist in improving (Customer Success) processes and product.Being a Customer Success Manager include activities such as: visiting customers, writing up field notes and capturing ideas and requirements that will improve our products and services. You will be responsible for managing customers by communicating regularly with these customers and evaluate satisfaction and proactively identify upcoming needs. In short; you will manage the customer journey through all phases of the relationship.You’re passionate about driving and owning customer success and you are taking responsibility for any follow ups needed. You are willing to go the extra mile for our customers in order to make sure our customers get what they need.We are looking for Customer Success Managers who know how to approach customers in a proactive, polite, direct and consultative manner. ResponsibilitiesBuild and maintain strong relationships with assigned accounts; create trust with key customer stakeholders ensuring high degree of customer satisfaction and brand loyalty On-board new accounts and ensure a successful implementation Diligently capture, track & monitor customer activities and their status and identify areas of concern and opportunity Manage incoming service requests (project) Manage Kimble upgrades completing Sandbox, testing and production Go-Live Increasing customers' understanding of Kimble PSA solution to drive full product adoption Map the Customer Journey and capture best practices. Safeguard renewals and prevent churn Increase customer references Principle contact for a portfolio of about 25 customers Lead escalations by representing the customer and manage customer expectations Create and own customer account plans Perform internal and external periodic 360 business reviewsRole RequirementsBA/BS Degree in Computer Science or related field or equivalent industry experience Must embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Preferably: professional services domain expertise Knowledge of SalesForce.com Knowledge and appreciation of cloud-based technologies Willingness to travel up to 40% Strong written and verbal communication, ability to listen. Ability to lead and manage effectively. Self-starter, highly motivated and a good team player Passion for customer success, consultancy and customer services Able to manage the longevity of any relationship (conflict resolution skills) High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedback BenefitsCompetitive basic salary commensurate with experience Performance related bonus Company health & dental plan 401(k) program 20 days holiday 8 days paid US holidays Additional InformationApplicants must have the right to live and work in the US Kimble operates pre-employment background checking 

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description As a Functional Consultant, you are responsible for assisting with and/or leading functional implementations of Kimble, as well as supporting Business Consultants in delivering business change. This includes activities such as: running workshops, capturing requirements, configuring Kimble based on gathered requirements, testing support, training customers, Kimble activation, and post go-live stabalization.Your objective is to provide quality deliverables, to budget, while working with Technical Services, Product team, Customer Success, and implementation partners. You will play a crucial role in interacting with our internal departments to have them understand our customer needs, and assist in improving our internal processes and product. ResponsibilitiesProvide domain knowledge and expertise to support the sales team Gather and document functional requirements Provide functional consultancy on Kimble features aligned to customer’s business needs Carry out Kimble configuration in line with requirements Perform Quality Assurance checks for Kimble Implementations Carry out Services work for customers or support our partners in providing Services work for customers Improve, develop and share best practices with team members Work closely with Support, Technical Services, Development and Products teams Think strategically about the long-term impact of solutions on the customer environment, resources and ability to be successfulRole RequirementsBA/BS Degree in Computer Science, related fields, or equivalent industry experience Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Knowledge of SalesForce.com Professional services domain experience Knowledge and appreciation of cloud-based technologies Willingness to travel Strong written and verbal communication skills Ability to listen Ability to lead and manage effectively Self-starter, highly motivated and a good team player Passion for consultancy and customer service High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedbackBenefitsCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holidayAdditional InformationApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description As a Functional Consultant, you are responsible for assisting with and/or leading functional implementations of Kimble, as well as supporting Business Consultants in delivering business change.  This includes activities such as: running workshops, capturing requirements, configuring Kimble based on gathered requirements, testing support, training customers, Kimble activation, and post go-live stabalization.Your objective is to provide quality deliverables, to budget, while working with Technical Services, Product team, Customer Success, and implementation partners. You will play a crucial role in interacting with our internal departments to have them understand our customer needs, and assist in improving our internal processes and product. ResponsibilitiesProvide domain knowledge and expertise to support the sales team Gather and document functional requirements Provide functional consultancy on Kimble features aligned to customer’s business needs Carry out Kimble configuration in line with requirements Perform Quality Assurance checks for Kimble Implementations Carry out Services work for customers or support our partners in providing Services work for customers Improve, develop and share best practices with team members Work closely with Support, Technical Services, Development and Products teams Think strategically about the long-term impact of solutions on the customer environment, resources and ability to be successfulRole RequirementsBA/BS Degree in Computer Science, related fields, or equivalent industry experience Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Knowledge of SalesForce.com Professional services domain experience Knowledge and appreciation of cloud-based technologies Willingness to travel Strong written and verbal communication skills Ability to listen Ability to lead and manage effectively Self-starter, highly motivated and a good team player Passion for consultancy and customer service High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedbackBenefitsCompetitive basic salary commensurate with experience Performance related bonus Company health & dental plan 401(k) 20 days holiday 8 days paid US holidaysAdditional InformationApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking