Kimble Applications is a global leader in Professional Services Automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.This significant growth combined with an existing customer base has resulted in the opening of our first office across Australia and New Zealand, based in Melbourne. As a result, this role is an opportunity to contribute to and support the growth and increasing profile of the business.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.ROLE DESCRIPTIONAs a Functional Consultant, you are responsible for leading all functional aspects of Kimble implementations. This includes activities such as running workshops, reviewing business process, capturing requirements, configuring Kimble based on gathered requirements, support of testing, customer training and post go-live stabilization.Your objective is to deliver a system and a way of working that supports the needs of customers who are fully ready to adopt Kimble at the heart of their business. You will work closely with Project Managers and Technical Consultants within the PS Team to achieve this success. Additionally, you will be a key owner or contributor to our internal processes, methods and tools to ensure we deliver consistently and efficiently to customers.RESPONSIBILITIESUndertake business impact assessments to highlight process changes Gather and document functional requirements Provide functional consultancy on Kimble features aligned to customer’s business needs Comfortable in running workshop sessions with customer personnel who range from Exec to Operational level Carry out Kimble configuration in line with requirements Perform Quality Assurance checks for Kimble Implementations Improve, develop and share best practices with team members Evolve methods & tools to increase delivery efficiency Work closely with Support and Product TeamsROLE REQUIREMENTSExperience in the software / services industry with a previous experience in the role of Functional Consultant and/or experience of working for a Professional Services / Consulting company with a sound understanding of the underlying business model and business processes Extensive experience in the implementation of Enterprise software, ideally cloud-based Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Knowledge of the Salesforce Force.com platform is desirable but not mandatory Willingness to travel (mostly within the ANZ) Strong written and verbal communication skills Self-starter, highly motivated and a good team player Passion for consultancy and customer service High sense of operational excellence, disciplined working and effective time managementBENEFITSCompetitive basic salary commensurate with experience Performance related bonus Other applicable benefitsADDITIONAL INFORMATIONApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking  

Kimble Applications is a global leader in Professional Services Automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.  Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.  Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. ROLE DESCRIPTION As a Technical Consultant, you are responsible for leading the technical implementation of Kimble.  This includes activities such as: running workshops, capturing requirements, configuring Kimble interfaces based on gathered requirements, migrating data via ETL tools, training customers, and post go-live stabalization.  Your objective is to provide quality deliverables, to budget, while working with Professional Services, Product team, Customer Success, and implementation partners. You will work closely with Project Managers and Functional Consultants within the PS Team to achieve this success. Additionally, you will be a key contributor to our internal processes, methods and tools to ensure we deliver consistently and efficiently to customers.   RESPONSIBILITIES Gather and document technical requirements and publish these to the knowledge base where necessary  Provide technical consultancy on Kimble features aligned to customer’s business needs  Facilitate workshop sessions with customer business and technical personnel to dive out requirements and solutions  Carry out Kimble configuration in line with requirements Perform Quality Assurance checks for Kimble Implementations  Improve, develop and share best practices with team members  Evolve methods & tools to increase delivery efficiency  Work closely with Support and Product Teams   Configure customers environments using standard salesforce components for connected solutions  ROLE REQUIREMENTS Minimum of 5 years in the software / services industry in the role of Technical Consultant  Extensive experience in the implementation of Enterprise software, ideally cloud-based Extensive experience of delivering technical solutions requiring integration of multiple applications  Experience of working for a Professional Services / Consulting company with a sound understanding of the underlying business model   Experience in defining and executing data migration strategies   Demonstrated ability to communicate, present and influence credibly and effectively with both technical and business personnel  Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Knowledge of the Salesforce Force.com platform is desirable but not mandatory  Willingness to travel (mostly within the UK)  Strong written and verbal communication skills  Self-starter, highly motivated and a good team player  Passion for consultancy and customer service High sense of operational excellence, disciplined working and effective time management BENEFITS Competitive basic salary commensurate with experience Performance related bonus  Family private medical insurance  Income protection insurance (75% of Basic Salary)  Life cover  A pension contribution equivalent to 3% of Basic Salary 25 days holiday ADDITIONAL INFORMATION Applicants must have the right to live and work in the country for which they are applying  Kimble operates pre-employment background checking   

Kimble Applications is a global leader in Professional Services Automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. RESPONSIBILITIESManages project scope according to contractual commitments Identifies and manages scope changes and gains commercial agreement with the customer Applies methodology meticulously whilst adhering to contractual obligations Contributes significantly to methodology & tooling development Manages both Executive and Operational level stakeholder relationships Strictly applies and adheres to project governance procedures Identifies and manages all risks & issues through to successful mitigation Comfortable in running workshop sessions with customer teams Manages commercial budgets scrupulously Equally comfortable managing a single large project or multiple small / medium sized projects simultaneously Provides clear direction to project teams Creates satisfied and referenceable customers Supports a smooth transition from the Sales cycle into the Implementation phaseQUALIFICATIONSMinimum of 10 years in the software / services industry with a minimum of 5 years in the role of Project Manager Extensive experience in the implementation of Enterprise software, ideally cloud-based Experience of working in the Professional Services / Consulting market with a sound understanding of the underlying business model and business processes Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level A recognized Project Management qualification is desirable but not mandatory Experience of the PSA software category is desirable but not mandatory Knowledge of the Salesforce Force.com platform is desirable but not mandatory Willingness to travel (mostly within the UK) Strong team spirit and desire to work in a collaborative environment Excellent listening, negotiation and presentation skills Excellent verbal and written communications skillsBENEFITSCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holidayADDITIONAL INFORMATIONApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking 

Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. RESPONSIBILITIESPositioning and selling services as a value-add in tandem with the product sale Operating as the prime contact for prospects and key customers with regard to implementation and consulting services Developing and managing relationships with prospect and key customer stakeholders Contributing throughout the sales-cycle, liaising with Kimble pre-sales resources Presenting to and building relationships with a range of stakeholders including C-level executives Providing an accurate and timely sales forecast for professional services activity Demonstrating the key differentiators; desired outcomes and associated business benefits Working with Kimble marketing and strategic partners to build relationships, cultivate new opportunities and establish a strong pipeline Creating satisfied and referenceable customers Engage with enterprise accounts (1000+ users) and some mid-market (100-1000 users) prospects Act as Professional Services expert throughout sales cycle, through delivery and throughout our customers’ journey with Kimble Respond to RFP’s, supporting sales meetings, designing and scoping services Assist our customers to understand how they can de-risk implementation and maximize benefit from the use of Kimble Highlight the features and benefits of Kimble’s Professional Services, make recommendations and act as an SME Collaborate with relevant internal business leaders Identify opportunities for innovation Support a smooth transition from sales to implementationQUALIFICATIONSMinimum 10 years plus proven sales track record in the software or consulting industries Experience selling professional services solutions with previously demonstrated success Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level Experience in managing the complex sale and delivering client-focused solutions based on specific customer needs Passion for professional services and a love of sales Experience of selling implementation services of business applications preferred Knowledge and appreciation of cloud-based technologies Strong team spirit and desire to work in a collaborative environment Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills Experience working with a complex software product company’s professional services team (preferred) BA/BS degree or equivalent experienceADDITIONAL INFORMATIONApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description As a Technical Product Support Specialist you will play a critical role in helping our global customers achieve success by managing relationships and responding to their questions and service requests. You aren’t afraid to get your hands dirty to tackle any issues with the product.  You will work closely with our Development team resolve support issues. You will interact with our Implementations team to build a solid understanding of customer needs, core requirements and trends in product usage.This is an excellent opportunity for a high-energy, driven, and technically creative individual who loves working with SAAS products, to tinker with application, interested in adding value, learning, and growing with the organization.  You will be an integral part of a small, but growing global team and have the opportunity to influence change across the organization. Responsibilities Provide support and technical issue resolution to our global customer base.Present customers with continuous updates and solutions within our SLAs until resolution Document support tickets for all customer interactions and inquires until resolution Build deep knowledge of Kimble products and become a subject matter expert. Investigate current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that can be improved Assist with knowledge transfer to both external customers and internal teams. Work closely with the development team on troubleshooting escalated issues, providing detailed input to diagnose and resolve client issues Participate in generating training materials, knowledge base articles, and occasionally customer facing documentationh3>Role Requirement <sSelf-motivated with a strong desire to deliver results in a fast-paced complex environment 2-4 years Customer Support or Technical Support experience for SaaS based solutions Proven ability to manage and prioritize multiple tasks and projects Strong understanding CRM solutions - Salesforce and Zendesk a plus Bachelor’s Degree in Computer Science, Information Technology, or related degree Excellent written and verbal communication skills Knowledge of general software development processes Demonstrated ability to build and maintain positive relationships, team objectives and owning the customer experience to the highest satisfaction until resolutionBenefitsCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holiday Additional InformationApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.  Role Description As a Customer Success Manager, you will be responsible for the customer’s journey with Kimble. After deploying our PSA solution, you’ll be responsible for ongoing enablement of the customer and identify training, upsell and services opportunities, sharing best practices and ensure optimal Kimble value and full adoption within the customers organization.Your objective is to create a high level of customer satisfaction and loyalty, by building solid relationships with our customers. You are the face of Kimble and you will liaise between the customer’s executives, management, operations, business stakeholders and key-users on the one hand and Kimble development. product support, implementation partners and professional services on the other. You will play a crucial role in reporting back and interacting with these departments in order to have them understand our customer needs, create visibility and assist in improving (Customer Success) processes and product.Being a Customer Success Manager include activities such as: visiting customers, writing up field notes and capturing ideas and requirements that will improve our products and services. You will be responsible for managing customers by communicating regularly with these customers and evaluate satisfaction and proactively identify upcoming needs. In short; you will manage the customer journey through all phases of the relationship.You’re passionate about driving and owning customer success and you are taking responsibility for any follow ups needed. You are willing to go the extra mile for our customers in order to make sure our customers get what they need.We are looking for Customer Success Managers who know how to approach customers in a proactive, polite, direct and consultative manner.  Responsibilities Build and maintain strong relationships with assigned accounts; create trust with key customer stakeholders ensuring high degree of customer satisfaction and brand loyaltyOn-board new accounts and ensure a successful implementation Diligently capture, track & monitor customer activities and their status and identify areas of concern and opportunity Manage incoming service requests (project) Manage Kimble upgrades completing Sandbox, testing and production Go-Live Increasing customers' understanding of Kimble PSA solution to drive full product adoption Map the Customer Journey and capture best practices. Safeguard renewals and prevent churn Increase customer references Principle contact for a portfolio of about 25 customers Lead escalations by representing the customer and manage customer expectations Create and own customer account plans Perform internal and external periodic 360 business reviewsRole Requirements BA/BS Degree in Computer Science or related field or equivalent industry experienceMust embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Preferably: professional services domain expertise Knowledge of SalesForce.com Knowledge and appreciation of cloud-based technologies Willingness to travel up to 40% Strong written and verbal communication, ability to listen. Ability to lead and manage effectively. Self-starter, highly motivated and a good team player Passion for customer success, consultancy and customer services Able to manage the longevity of any relationship (conflict resolution skills) High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedbackBenefitsCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holiday Additional Information Applicants must have the right to live and work in the UK Kimble operates pre-employment background checking 

About Kimble Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. Role Description As a Customer Success Manager, you will be responsible for the customer’s journey with Kimble. After deploying our PSA solution, you’ll be responsible for ongoing enablement of the customer and identify training, upsell and services opportunities, sharing best practices and ensure optimal Kimble value and full adoption within the customers organization.Your objective is to create a high level of customer satisfaction and loyalty, by building solid relationships with our customers. You are the face of Kimble and you will liaise between the customer’s executives, management, operations, business stakeholders and key-users on the one hand and Kimble development. product support, implementation partners and professional services on the other. You will play a crucial role in reporting back and interacting with these departments in order to have them understand our customer needs, create visibility and assist in improving (Customer Success) processes and product.Being a Customer Success Manager include activities such as: visiting customers, writing up field notes and capturing ideas and requirements that will improve our products and services. You will be responsible for managing customers by communicating regularly with these customers and evaluate satisfaction and proactively identify upcoming needs. In short; you will manage the customer journey through all phases of the relationship.You’re passionate about driving and owning customer success and you are taking responsibility for any follow ups needed. You are willing to go the extra mile for our customers in order to make sure our customers get what they need.We are looking for Customer Success Managers who know how to approach customers in a proactive, polite, direct and consultative manner. ResponsibilitiesBuild and maintain strong relationships with assigned accounts; create trust with key customer stakeholders ensuring high degree of customer satisfaction and brand loyalty On-board new accounts and ensure a successful implementation Diligently capture, track & monitor customer activities and their status and identify areas of concern and opportunity Manage incoming service requests (project) Manage Kimble upgrades completing Sandbox, testing and production Go-Live Increasing customers' understanding of Kimble PSA solution to drive full product adoption Map the Customer Journey and capture best practices. Safeguard renewals and prevent churn Increase customer references Principle contact for a portfolio of about 25 customers Lead escalations by representing the customer and manage customer expectations Create and own customer account plans Perform internal and external periodic 360 business reviewsRole RequirementsBA/BS Degree in Computer Science or related field or equivalent industry experience Must embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Preferably: professional services domain expertise Knowledge of SalesForce.com Knowledge and appreciation of cloud-based technologies Willingness to travel up to 25% Strong written and verbal communication, ability to listen. Ability to lead and manage effectively. Self-starter, highly motivated and a good team player Passion for customer success, consultancy and customer services Able to manage the longevity of any relationship (conflict resolution skills) High sense of operational excellence, disciplined working and effective time management Ability to accept and deliver feedback BenefitsCompetitive basic salary commensurate with experience Performance related bonus Company health & dental plan 401(k) program 20 days holiday 8 days paid US holidays Additional InformationApplicants must have the right to live and work in the US Kimble operates pre-employment background checking 

Kimble Applications is a global leader in Professional Services Automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company. ROLE DESCRIPTIONAs a Functional Consultant, you are responsible for leading all functional aspects of Kimble implementations. This includes activities such as running workshops, reviewing business process, capturing requirements, configuring Kimble based on gathered requirements, support of testing, customer training and post go-live stabilization.Your objective is to deliver a system and a way of working that supports the needs of customers who are fully ready to adopt Kimble at the heart of their business. You will work closely with Project Managers and Technical Consultants within the PS Team to achieve this success. Additionally, you will be a key owner or contributor to our internal processes, methods and tools to ensure we deliver consistently and efficiently to customers.RESPONSIBILITIESUndertake business impact assessments to highlight process changes Gather and document functional requirements Provide functional consultancy on Kimble features aligned to customer’s business needs Comfortable in running workshop sessions with customer personnel who range from Exec to Operational level Carry out Kimble configuration in line with requirements Perform Quality Assurance checks for Kimble Implementations Improve, develop and share best practices with team members Evolve methods & tools to increase delivery efficiency Work closely with Support and Product TeamsROLE REQUIREMENTSMinimum of 10 years in the software / services industry with a minimum of 5 years in the role of Functional Consultant Extensive experience in the implementation of Enterprise software, ideally cloud-based Experience of working for a Professional Services / Consulting company with a sound understanding of the underlying business model and business processes Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment Knowledge of the Salesforce Force.com platform is desirable but not mandatory Willingness to travel (mostly within the UK) Strong written and verbal communication skills Self-starter, highly motivated and a good team player Passion for consultancy and customer service High sense of operational excellence, disciplined working and effective time managementBENEFITSCompetitive basic salary commensurate with experience Performance related bonus Family private medical insurance Income protection insurance (75% of Basic Salary) Life cover A pension contribution equivalent to 3% of Basic Salary 25 days holiday ADDITIONAL INFORMATIONApplicants must have the right to live and work in the country for which they are applying Kimble operates pre-employment background checking