Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

Job Purpose

Establish a Kimble product-related training and education function (“academy”) to address the needs of both internal and external audiences.
Understand and address the training needs of customers, employees and partners (both referral and implementation).
Manage the design, creation, delivery and administration of training curricula, associated material, delivery mechanisms and monitor its effectiveness.
Work with the existing product documentation team that are responsible for configuration guides, feature guides and help material.

 Job Duties

Maintains a catalogue of training curricula
Oversees training courses that include web-based seminars, public classroom, private classroom, self-guided training courses, in-app micro-learning, training manuals, training videos, and more
Determines training needs and requirements of a specific audience and organization or group in coordination with key stakeholders
Reviews existing training materials to determine appropriateness and relevance
Modifies or creates course materials and training manuals to meet specific training needs, such as private training requests
Presents in-person and online training sessions or hires qualified personnel to do so
Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
Monitors training courses and material to ensure that they are effective and up-to-date and ensures they are updated as necessary
Works with key stakeholders to address learning issues, instruction problems, or new needs regarding specific audiences to define curricula
Develop an accreditation program for a subset of curricula, defined in conjunction with key stakeholders
Manages costs for all curricula, courses, and delivery in order to report to organization executives regarding a return on investment
Specializes in the Professional Services industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
Maintains understanding of new educational and training techniques and methods

Skills and Qualifications

Experience of managing or involvement in the establishment and running of a business-to-business training department/academy for an enterprise-class software solution, ideally in the ERP/Finance or Professional Services area.
Siginificant experience in delivering training courses for enterprise-class software solutions. Plus managing training analysts in the development and delivery of courses.
Strong written and verbal communication, interpersonal communication, team management, problem solving, critical thinking, planning skills, time management, attention to detail, decision making skills required.

Location

This is a global role, it would be preferable for this role to be located in one of our principal offices in London, Boston or Park City.

Benefits

Competitive basic salary commensurate with experience
Performance related bonus
Family private medical insurance
Income protection insurance (75% of Basic Salary)
Life cover
A pension contribution equivalent to 3% of Basic Salary
25 days holiday

Additional Information

Applicants must have the right to live and work in the country for which they are applying
Kimble operates pre-employment background checking

Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

Job Purpose

Establish a Kimble product-related training and education function (“academy”) to address the needs of both internal and external audiences.
Understand and address the training needs of customers, employees and partners (both referral and implementation).
Manage the design, creation, delivery and administration of training curricula, associated material, delivery mechanisms and monitor its effectiveness.
Work with the existing product documentation team that are responsible for configuration guides, feature guides and help material.

 Job Duties

Maintains a catalogue of training curricula
Oversees training courses that include web-based seminars, public classroom, private classroom, self-guided training courses, in-app micro-learning, training manuals, training videos, and more
Determines training needs and requirements of a specific audience and organization or group in coordination with key stakeholders
Reviews existing training materials to determine appropriateness and relevance
Modifies or creates course materials and training manuals to meet specific training needs, such as private training requests
Presents in-person and online training sessions or hires qualified personnel to do so
Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
Monitors training courses and material to ensure that they are effective and up-to-date and ensures they are updated as necessary
Works with key stakeholders to address learning issues, instruction problems, or new needs regarding specific audiences to define curricula
Develop an accreditation program for a subset of curricula, defined in conjunction with key stakeholders
Manages costs for all curricula, courses, and delivery in order to report to organization executives regarding a return on investment
Specializes in the Professional Services industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
Maintains understanding of new educational and training techniques and methods

Skills and Qualifications

Experience of managing or involvement in the establishment and running of a business-to-business training department/academy for an enterprise-class software solution, ideally in the ERP/Finance or Professional Services area.
Siginificant experience in delivering training courses for enterprise-class software solutions. Plus managing training analysts in the development and delivery of courses.
Strong written and verbal communication, interpersonal communication, team management, problem solving, critical thinking, planning skills, time management, attention to detail, decision making skills required.

Location

This is a global role, it would be preferable for this role to be located in one of our principal offices in London, Boston or Park City.

Additional Information

Applicants must have the right to live and work in the country for which they are applying
Kimble operates pre-employment background checking

Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

 RESPONSIBILITIES

Positioning and selling services as a value-add in tandem with the product sale
Operating as the prime contact for prospects and key customers with regard to implementation and consulting services
Developing and managing relationships with prospect and key customer stakeholders
Contributing throughout the sales-cycle, liaising with Kimble pre-sales resources
Presenting to and building relationships with a range of stakeholders including C-level executives
Providing an accurate and timely sales forecast for professional services activity
Demonstrating the key differentiators; desired outcomes and associated business benefits
Working with Kimble marketing and strategic partners to build relationships, cultivate new opportunities and establish a strong pipeline
Creating satisfied and referenceable customers
Engage with enterprise accounts (1000+ users) and some mid-market (100-1000 users) prospects
Act as Professional Services expert throughout sales cycle, through delivery and throughout our customers’ journey with Kimble
Respond to RFP’s, supporting sales meetings, designing and scoping services
Assist our customers to understand how they can de-risk implementation and maximize benefit from the use of Kimble
Highlight the features and benefits of Kimble’s Professional Services, make recommendations and act as an SME
Collaborate with relevant internal business leaders
Identify opportunities for innovation
Support a smooth transition from sales to implementation

QUALIFICATIONS

Minimum 10 years plus proven sales track record in the software or consulting industries
Experience selling professional services solutions with previously demonstrated success
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level
Experience in managing the complex sale and delivering client-focused solutions based on specific customer needs
Passion for professional services and a love of sales
Experience of selling implementation services of business applications preferred
Knowledge and appreciation of cloud-based technologies
Strong team spirit and desire to work in a collaborative environment
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Experience working with a complex software product company’s professional services team (preferred)
BA/BS degree or equivalent experience

ADDITIONAL INFORMATION

Applicants must have the right to live and work in the country for which they are applying
Kimble operates pre-employment background checking

About Kimble
Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSAfor the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.
Role Description
As a Customer Success Manager, you will be responsible for the customer’s journey with Kimble. After deploying our PSA solution, you’ll be responsible for ongoing enablement of the customer and identify training, upsell and services opportunities, sharing best practices and ensure optimal Kimble value and full adoption within the customers organization.

Your objective is to create a high level of customer satisfaction and loyalty, by building solid relationships with our customers. You are the face of Kimble and you will liaise between the customer’s executives, management, operations, business stakeholders and key-users on the one hand and Kimble development. product support, implementation partners and professional services on the other. You will play a crucial role in reporting back and interacting with these departments in order to have them understand our customer needs, create visibility and assist in improving (Customer Success) processes and product.

Being a Customer Success Manager include activities such as: visiting customers, writing up field notes and capturing ideas and requirements that will improve our products and services. You will be responsible for managing customers by communicating regularly with these customers and evaluate satisfaction and proactively identify upcoming needs. In short; you will manage the customer journey through all phases of the relationship.

You’re passionate about driving and owning customer success and you are taking responsibility for any follow ups needed. You are willing to go the extra mile for our customers in order to make sure our customers get what they need.

We are looking for Customer Success Managers who know how to approach customers in a proactive, polite, direct and consultative manner.
Responsibilities

Build and maintain strong relationships with assigned accounts; create trust with key customer stakeholders ensuring high degree of customer satisfaction and brand loyalty
On-board new accounts and ensure a successful implementation
Diligently capture, track & monitor customer activities and their status and identify areas of concern and opportunity
Manage incoming service requests
(project) Manage Kimble upgrades completing Sandbox, testing and production Go-Live
Increasing customers’ understanding of Kimble PSA solution to drive full product adoption
Map the Customer Journey and capture best practices.
Safeguard renewals and prevent churn
Increase customer references
Principle contact for a portfolio of about 25 customers
Lead escalations by representing the customer and manage customer expectations
Create and own customer account plans
Perform internal and external periodic 360 business reviews

Role Requirements

BA/BS Degree in Computer Science or related field or equivalent industry experience
Must embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment
Preferably: professional services domain expertise
Knowledge of SalesForce.com
Knowledge and appreciation of cloud-based technologies
Willingness to travel up to 25%
Strong written and verbal communication, ability to listen.
Ability to lead and manage effectively.
Self-starter, highly motivated and a good team player
Passion for customer success, consultancy and customer services
Able to manage the longevity of any relationship (conflict resolution skills)
High sense of operational excellence, disciplined working and effective time management
Ability to accept and deliver feedback

 Benefits

Competitive basic salary commensurate with experience
Performance related bonus
Company health & dental plan
401(k) program
20 days holiday
8 days paid US holidays

 Additional Information

Applicants must have the right to live and work in the US
Kimble operates pre-employment background checking

Kimble Applications is a global leader in Professional Services Automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all of our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.

Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.

Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.

 ROLE DESCRIPTION

As a Functional Consultant, you are responsible for leading all functional aspects of Kimble implementations. This includes activities such as running workshops, reviewing business process, capturing requirements, configuring Kimble based on gathered requirements, support of testing, customer training and post go-live stabilization.

Your objective is to deliver a system and a way of working that supports the needs of customers who are fully ready to adopt Kimble at the heart of their business. You will work closely with Project Managers and Technical Consultants within the PS Team to achieve this success. Additionally, you will be a key owner or contributor to our internal processes, methods and tools to ensure we deliver consistently and efficiently to customers.

RESPONSIBILITIES

Undertake business impact assessments to highlight process changes
Gather and document functional requirements
Provide functional consultancy on Kimble features aligned to customer’s business needs
Comfortable in running workshop sessions with customer personnel who range from Exec to Operational level
Carry out Kimble configuration in line with requirements
Perform Quality Assurance checks for Kimble Implementations
Improve, develop and share best practices with team members
Evolve methods & tools to increase delivery efficiency
Work closely with Support and Product Teams

ROLE REQUIREMENTS

Minimum of 10 years in the software / services industry with a minimum of 5 years in the role of Functional Consultant
Extensive experience in the implementation of Enterprise software, ideally cloud-based
Experience of working for a Professional Services / Consulting company with a sound understanding of the underlying business model and business processes
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including C-level
Ability to embrace change, new challenges and learning – you will need to become an expert in deploying Kimble PSA solution in a fast-paced environment
Knowledge of the Salesforce Force.com platform is desirable but not mandatory
Willingness to travel (mostly within the UK)
Strong written and verbal communication skills
Self-starter, highly motivated and a good team player
Passion for consultancy and customer service
High sense of operational excellence, disciplined working and effective time management

BENEFITS

Competitive basic salary commensurate with experience
Performance related bonus
Family private medical insurance
Income protection insurance (75% of Basic Salary)
Life cover
A pension contribution equivalent to 3% of Basic Salary
25 days holiday

ADDITIONAL INFORMATION

Applicants must have the right to live and work in the country for which they are applying
Kimble operates pre-employment background checking