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Kimble Applications Strengthens Focus on Adoption with New Appointment

Lucy Butterton takes international role
in adoption at leading PSA provider

Boston, MA – October 7th, 2020 – Kimble Applications, a global leader in Professional Services Automation, strengthens its customer adoption team with a new appointment.

Customer Adoption Officer for International Lucy Butterton will work with Chief Adoption Officer Peter Fitzpatrick to build on the company’s reputation for providing great customer value.

Geoff Pople, Kimble Chief Customer Officer, said:

“Kimble is unique among its competitors in placing some of the company’s most experienced, knowledgeable people on an Adoption team, where their mission is to ensure existing customers get maximum benefit.”

Lucy Butterton has worked in Professional Services for two decades. Having been with Kimble for seven years in several roles, she brings a deep understanding of the Kimble product along with domain expertise.

Prior to being named Chief Adoption Officer last year, Peter Fitzpatrick was Kimble’s Chief Implementation Officer. Lucy’s appointment to the international team will allow Peter to focus on Kimble’s growing US customer base, which increasingly includes large, international enterprise businesses with complex needs.

Lucy said:

“When a customer selects Kimble, we work with them to ensure that people at every level of the business are turning to Kimble to draw on the data they need to make better decisions sooner. But after the go-live we don’t walk away – our engagement deepens. Kimble PSA’s functionality is continually being enhanced by our dedicated team of developers in line with the needs of our customer community. The Customer Adoption team is focused on helping our customers drive that business predictability that Kimble can provide. That frees them up to concentrate on their customers.”

Kimble CEO for International Sarah Edwards said:

“We are delighted to announce that Lucy Butterton is moving into this exciting role. Both Lucy and Peter Fitzpatrick are passionate about driving customer success. We have always been focused on customer adoption and success – the independent review site G2 puts us at the top of the customer relationship index for both mid market and enterprise PSA. And we are keen to continue to build on this as we grow.”


Kimble Applications helps professional service organizations run their project-based businesses better. Global leaders in consulting, software and hi-tech such as NTT Data, Sage, and Canon use Kimble to optimize resource utilization, profitability and business scalability. Kimble is the only leading software vendor that focuses exclusively on professional services automation (PSA), putting all its energy into innovating features and easy-to-use functionality that improve team collaboration and efficiency around the key services processes. Built to work seamlessly with CRM, Kimble drives a forward-looking focus and more timely decision making with intelligent insights and guidance.

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