Kimble Adds Chief Customer Officer to Executive Team
CCO Geoff Pople To Drive New Levels of
Customer Experience and Value
Boston, MA – October 21, 2020 – Kimble Applications, a leader in Professional Services Automation, shows the importance of Customer Experience to the Kimble vision through the appointment of a Chief Customer Officer to the Executive Team.
Geoff Pople will lead a global function, streamlining both regional and functional post-sales teams, to work with customers across implementation, customer success, technical support and training.
Geoff said: “We are aligning all of our customer facing teams to make sure the customer is at the heart of everything we do. Our aim is to provide outstanding customer experience, delivered at all touchpoints, starting at initial implementation and continuing throughout the customer’s lifetime. We will continue to build strong, long term relationships with a deep focus on delivering incremental value so our customers remain confident of their investment in Kimble.
Geoff has worked in the software and professional services industry for over 30 years and has extensive experience across Delivery Management, Practice Management, Sales, Operations and Customer Success. He joined Kimble in 2014 and has held a number of senior customer facing posts prior to this appointment.
Chief Executive Officer, Sean Hoban said,
”Kimble supports an increasingly large number of enterprise organizations, like National Instruments, Hitachi Vantara, Finastra, NTT and FDM all of whom have come onboard in the last year alone. As a result, the profile of the customers we support has grown significantly in terms of size, geography and complexity.
“At Kimble, we are constantly innovating, not just in terms of the product but in the ways that we work. Customer experience is at the core of everything we do. Now, as the whole company works remotely, we see an opportunity to build collaboration, consistency and to fine tune processes across the global Customer For Life teams, to better meet the future needs of our growing customer base.”
ABOUT KIMBLE APPLICATIONS
Kimble Applications helps professional service organizations run their project-based businesses better. Global leaders in consulting, software and hi-tech such as NTT Data, Sage, and Canon use Kimble to optimize resource utilization, profitability and business scalability. Kimble is the only leading software vendor that focuses exclusively on professional services automation (PSA), putting all its energy into innovating features and easy-to-use functionality that improve team collaboration and efficiency around the key services processes. Built to work seamlessly with CRM, Kimble drives a forward-looking focus and more timely decision making with intelligent insights and guidance.