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What Does Augmented Intelligence Mean for Consulting?

PUBLISHED: JUNE 2019

“How do we become more efficient and scalable in decision-making, moving it down the organization and closer to the customer, without losing control and compromising the quality of decision-making?”

 

That was the main question posed by Kimble’s CMO Mark Robinson in his presentation, “Executives Don’t Make the Most Important Decisions,” during the TSIA Virtual Summit on June 20th. Robinson addressed the overall theme of the Summit – “Creating Company and Customer Value with High Performing Professional Services” – by arguing that the key to unlocking value is delegated decision-making – enabling every person to make the right decisions at the right time in the right way.

So how do we become more efficient and scalable in decision-making? In Robinson’s view, the path to prompt decision-making that subverts bottlenecks is Augmented Intelligence.

This is a fine chance to pull a gem from the archives of Kimble’s PS Insights podcast series. In the episode embedded below, Michael Taylor, co-founder of AI-enabled consulting software company, SchellingPoint dives into how Augmented Intelligence enables the “creativity, imagination and innovation” of human consultants while helping them to operate at their best every hour of the day.

 

 

“We define AI as augmented intelligence because as humans, despite how brilliant and smart we are, there are things that we don’t do as consistently as we’d like to,” says Taylor. Humans tend to hit a limit when it comes to how much data and information we can handle; Augmented Intelligence is becoming more and more critical to helping people in services organizations separate the signal from the noise and find paths to successful project delivery.

According to Taylor, in SchellingPoint’s view, “augmented intelligence is really using technology and the AI concepts to enable a management consultant to, every minute of the day, be the best that they can be in terms of applying the best management consulting process, seeing the things that a client wants them to see.” At the same time as AI automates repetitive tasks and increases efficiency and effectiveness of analysis, it also frees up time for the consultant to do more meaningful and thoughtful work —allowing consultants to work smarter, not harder. Some additional benefits of Augmented Intelligence highlighted by Taylor in the episode include:

  • AI allows for consultants to easily manage hundreds of requests and inputs from clients along the entire project cycle, reducing the number of blind corners or surprises that tend to come up during the process.
  • AI allows for more consistent and accurate results that are less prone to human error. Decisions follow a logical thought process when they are guided by AI, and are less influenced by certain world views or personal experiences.
  • AI tools act as the home for the myriad notes and pieces of feedback associated with consulting projects, acting as one source of truth for all information related to each project. This allows for easy comparison and predictive capabilities from one project to the next.
  • AI provides access to a wider body of knowledge across all projects, increasing efficiency while decreasing cost.
  • AI significantly reduces the time spent on the strategy portion of the project, resulting in projects being completed in about one quarter of the time.
  • AI allows consultants to keep up with the fast pace of ever-changing demands from clients. 6-month projects are no longer the norm and results need to be seen quickly without cutting corners.

You can find a full transcript of the episode “What Does AI Mean for Consulting” here.

For more insights on enabling consultants to lead the organization from the front lines, download our best practice guide “Five Steps to Seeing the Consultant’s Eye View”.

 

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