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Kimble Connect London 2019

By: Charles Gustine, Product Marketing Manager


I had the privilege of witnessing both iterations of Kimble Connect, Kimble’s customer conference series, in back-to-back weeks on both sides of the Atlantic. One day after presenting the keynote on strategies for helping consultants become PSA champions at Kimble Connect Boston, it was time for a red-eye to London and a week of preparation for an afternoon with Kimble’s European customers and partners at the stylish hotel M by Montcalm in Shoreditch.

Kimble Connect London Doubles the Number of Tracks on Offer

What struck me most in seeing both events in person is the fact that Kimble, as much as it’s grown, hasn’t defaulted to sticking to a template or playing it safe. The two events have evolved differently on different continents, absorbing the feedback and requirements of those that attend and changing to suit their tastes.

Because of that, I had radically different experiences at each event. One conference was shorter than the other, but with double the amount of sessions spread out across four different content streams from which attendees could pick and choose. Also, one had much (much!) more tea. But the thing that united both conferences was the passion and curiosity of the Kimble customers who travelled from far and near to network, learn, and share their experiences with PSA software.

Also a constant at both versions of Kimbe Connect was Product Development Lead Mark Smith, on hand to present the enhancements in Kimble’s recent Summer 19 release as well as an exciting glimpse at the road ahead for Kimble. In London, his presentation tied a bow on an afternoon of presentations that included deep dives into Intelligent Time Entry and Kimble’s Analyzer products; workshops on optimizing the resource management process and on utilization reporting; and a slot dedicated to getting the most out of Salesforce Lightning hosted by Salesforce ISV Technical Evangelists Kevin Reece and Mike Holt.

In addition, for the first time, Kimble presented a track of sessions that explicitly catered to the business focus of executives and business leaders. The track kicked off with a packed room that felt intimate thanks to the interactive presentation style of Kimble’s Chief Adoption Officer Peter Fitzpatrick and PS Lead Andy Draper, who, I kid you not, make Financial Management of Revenue and Invoices a truly engaging subject. Other presentations in the Business Focus track included sessions led by Kimble’s partners Garwood Solutions and from Steve Lewis of RoboRecruiter.

After all four tracks of content had come to an end and Mark Smith had made his final joke about how his product roadmap was keeping people from the bar downstairs, it was indeed time to head down to the bar, a thoroughly Instagrammable space that attendees reached by passing under a tunnel of leaves and lights. There, the entire Kimble community had the chance to meet or reunite, swapping hot tips and war stories over Peroni and canapés.

This is my favorite part of every Kimble event – and not because of the Peronis, but because it is a chance to see in action the living, breathing organism that the community that’s built up around this PSA solution has become. From the Kimble’s founders to its newest starters, to its trusted partners and its longest standing customers, and people who are just getting to know Kimble (both the product and the organization), it’s a wonderful thing to be in a room with that many people who care about the future of an industry and of a tool that makes that industry easier to navigate.

And that’s true no matter which room that continent is on. I can’t wait for the next set of Kimble Connect events this winter.


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